Philip was awesome to work with. I misunderstood something on the texted quote for a repair. He patiently and quickly resolved the issue to my complete satisfaction. Philip was very detail-oriented, checked many options , but most of all was pleasant to work with. I don’t normally go to a dealership, but I brought my car in for an oil change. I found the costumer service was excellent. The dealership’s purpose, as well as, Philip’s is that their costumers are completely satisfied, which I have been on every visit.
A very positive dealership experience. A refreshing experience from other dealerships. I highly recommend this Lexus dealership.
Tony
3/23/2025
Timothy K. VERIFIED CUSTOMER
He was great. Answered all my questions. Treated me great.
3/23/2025
Christie V. VERIFIED CUSTOMER
Terrible experience and a complete waste of 90 minutes driving back and forth from Castle Rock. He knew I was planning to wait for the vehicle based on his original time estimate then upon arrival he could not commit to me being out the door in an hour to an hour and a half and due to work commitments I did not get the vehicle serviced. He also should have reviewed with me what work was going to be done and what that work would cost instead of me getting blindsided upon check in
3/22/2025
Cathy Jeanne. VERIFIED CUSTOMER
Mr **** has always been very professional in his dealings with me and my husband. Kudos to Roberto and the rest of your staff.
3/22/2025
Lorianne V. VERIFIED CUSTOMER
Service was great, communication was great and the people are great
3/22/2025
Matthew B. VERIFIED CUSTOMER
The first advisor I spoke to, before Anthony, when I dropped off the vehicle was borderline rude, unhelpful, condescending, and would not listen to my concerns. I was interested in a GX550, since my GX is completely paid off, but not one person attempted to speak to me the entire time I was walking around the lot and showroom. Disappointed in the dealership and probably will not return.
3/22/2025
Ernestine A. VERIFIED CUSTOMER
I posted my positive experience with Lexus on Google.
3/22/2025
Angie W. VERIFIED CUSTOMER
Thank you!
3/22/2025
Joyce J. VERIFIED CUSTOMER
Fabulous service!
3/21/2025
Joseph S. VERIFIED CUSTOMER
Roberto was helpful, nice and accommodating. He helped us identify and remove specific services and was just genuinely friendly. Thanks Roberto!!
3/21/2025
Kevyn S. VERIFIED CUSTOMER
Super professional and kind!
3/21/2025
Michael S. VERIFIED CUSTOMER
Anthony was excellent
3/20/2025
Stephanie M. VERIFIED CUSTOMER
Easy to make appointment
3/20/2025
Robert L. VERIFIED CUSTOMER
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3/20/2025
David M. VERIFIED CUSTOMER
Very satisfied. Great service!
3/20/2025
Jamesha M. VERIFIED CUSTOMER
Amazing!! Kept my updated throughout my service !
3/20/2025
Grant S. VERIFIED CUSTOMER
Your service was absolutely Lexus – quality. One quick question, my app shows that maintenance is still required. Will, it automatically updated it itself or is there something you, or I, have to do?
Thanks
3/19/2025
Jeannine M. VERIFIED CUSTOMER
Rob was very helpful with my question and my problem
3/19/2025
Joan M. VERIFIED CUSTOMER
Problem was handled and my car was ready close to the estimated time.