Thorough checkup! Great confidence in this vehicle to last even longer!
10/8/2024
Perry G. VERIFIED CUSTOMER
It took more time than stated.
10/6/2024
Cleofe P. VERIFIED CUSTOMER
Thank you for servicing my vehicle. We were really happy with the service provided. As always you provide the excellent customer service and support for our needs. Thank you!
10/6/2024
Joshua B. VERIFIED CUSTOMER
Overcharged for an incorrect diagnosis, then charged for a repair that didn't fix the issue. My vehicle was returned with a flat tire on top of everything else. Truly dissatisfied with the lack of moral business ethic displayed by your Service department. Only good part of the experience was the service liason Roberto, he was very professional
10/6/2024
Denise L. VERIFIED CUSTOMER
We asked for new clips to be put in the dash so it wouldn't gape open. We Don know if it was done or not because 5 miles down the road, the same thing happened. Coming 5 hours from Cedaredge CO, swinging by to get it fixed is not an option, it's a planned trip. So we had to keep heading home.
10/6/2024
Michael R. VERIFIED CUSTOMER
Thanks, he was very helpful with an ongoing issue with my car. Detail oriented.
10/5/2024
Nawei J. VERIFIED CUSTOMER
Roberto is a very nice and professional guy. Love his service.
10/5/2024
Deforest H. VERIFIED CUSTOMER
Great Service from Rob! He helped me with a sharp loaner, worked with my third party insurance and he even found a concave mirror that came off in the car wash.
My only “negative” comment is that I had to reset all of my radio & Sirius settings and I lost my trip odometer settings because the battery must have been disconnected. It would be nice to have had a battery tender on the car during the service - if possible - to maintain those settings.
Overall great service from Lexus of COS.
10/4/2024
Irene A. VERIFIED CUSTOMER
Excellent customer service. Ty
10/4/2024
Betty B. VERIFIED CUSTOMER
Great service!! Especially the gal was available to answer questions about my car! She’s only 19, but is a awesome asset for your team!
10/3/2024
Charles F. VERIFIED CUSTOMER
It took almost an hour before taking in my car for service past my appointment time of 9:30 AM. Time car went in was 10:21 AM. this is after an appointment was canceled after an hour and a half. It's over an hours drive one way to the dealership and no loaner car was available.
10/3/2024
Judy H. VERIFIED CUSTOMER
Very satisfied and will call for an appointment as I’m coming back from TX. I don’t have a firm date yet as to when I will be back, but will call before I return. Thank you! Anthony was very helpful and professional.
10/3/2024
John A. VERIFIED CUSTOMER
Good job this time
10/3/2024
Dalen B. VERIFIED CUSTOMER
Billy was honest and gave me real answers for my car. He was since and understood my situation.
10/2/2024
James W. VERIFIED CUSTOMER
Philip did a great job. Was impressed with new location and building
10/2/2024
Eric M. VERIFIED CUSTOMER
We did not need an alignment had that done last oil change and also we did not want or need windshield wiper blades. For this service 120,000 there was to much to do and Billy said he could not send me all the things from his computer so we could look it over. We had stuff we didn’t need so we paid extra. I don’t understand why the computer program could not do this.
Especially when I really only wanted an oil change but needed this service I guess.
10/1/2024
Karen R. VERIFIED CUSTOMER
Always great thanks so much
10/1/2024
Kirk G. VERIFIED CUSTOMER
Great service and very respectful
10/1/2024
Barbara J. VERIFIED CUSTOMER
Billy is great. Very personable and was right on for the time it would take to fix my car. Good job Billy