Robert was very helpful and resolved all my concerns effectively and efficiently.
12/1/2024
James F. VERIFIED CUSTOMER
Phil and the technician have done an amazing job. Great team!!
11/30/2024
Jeff P. VERIFIED CUSTOMER
The service was supposed to be concluded around 10 AM. I never got notification that the vehicle was complete so I had to take it upon myself to call and find out if the service was complete. Also, as an aside I asked if one part was under warranty I was told that it was not which is acceptable on a certain level, but the fact that there was little or no effort by the staff to truly investigate on my behalf with Lexxus corporate to see if there’s a possible solution for a four-year-old car to have delaminating chrome on the exterior of the car is completely unacceptable
11/30/2024
Benjamin H. VERIFIED CUSTOMER
Roberto was great to work with. This service required more communication than normal, and Roberto along with service and parts managers were quick to troubleshoot unique circumstances and provided me with solutions. Can't thank them enough.
11/30/2024
Chelcee D. VERIFIED CUSTOMER
Always a pleasure to work with and very knowledgeable. You’re lucky to have him on your team!
11/30/2024
Chanthakhath H. VERIFIED CUSTOMER
He was helpful and friendly
11/30/2024
Murray H. VERIFIED CUSTOMER
Everything was great!
11/30/2024
Ann-Marie P. VERIFIED CUSTOMER
One issue was the service department was unaware of promotions on the website.
11/29/2024
Frank A. VERIFIED CUSTOMER
Great job Roberto thank you also thank you Mickey for following up Frank
11/29/2024
Curt W. VERIFIED CUSTOMER
Billy is super!!
11/28/2024
Nancy B. VERIFIED CUSTOMER
Big thank you to Philip for fitting us in today. A quick repair and we’re back on the road. Happy Thanksgiving to everybody.
11/28/2024
Gary C. VERIFIED CUSTOMER
Love the new location. Much more convenient for me.
11/27/2024
Anis M. VERIFIED CUSTOMER
Very friendly and courteous
11/27/2024
Randall S. VERIFIED CUSTOMER
I brought my car in for an overnight/next day repair. The outside repair man didn’t show up and I had to leave it over the weekend. I guess he still didn’t show so I left it another week! And I never received a phone call about any of this. I had to keep calling to find out status. aND the loaner I received was quite dirty inside and out. This was not my usual experience with Lexus. It was very frustrating.
11/26/2024
Robyn S. VERIFIED CUSTOMER
Great service
11/25/2024
Tim K. VERIFIED CUSTOMER
Always so professional and friendly.
11/25/2024
Alonna Jane. VERIFIED CUSTOMER
Loaner car was a bad smell that made my family and I nauseous and the car was dirty. I had a hard time reaching the service department. My texts weren’t being answered. Nothing was explained if everything was okay with my car, no concerns? Brake levels? What was done to the car beside an oil change since I really don’t know what is done at the 10,000 mile maintenance. Usually would get a car detail at these maintenance’s but I noticed that’s stopped for awhile now. I really felt like I wasn’t a valued customer and I’ve been a Toyota/ Lexus owner since 2005.