Rob is very competent and great to work with. He would make a great service manager!
12/8/2024
Jessica J. VERIFIED CUSTOMER
Timely and professional
12/8/2024
Melinda C. VERIFIED CUSTOMER
I talked to several of the service reps all answered my questions and fixed my issues. They were professional and friendly.
12/7/2024
Carol Black. VERIFIED CUSTOMER
Rob is the BEST. Very helpful and knowledgeable.
12/7/2024
Shauna A. VERIFIED CUSTOMER
Always happy with the service and process!
12/7/2024
Jeanpaul C. VERIFIED CUSTOMER
The service department, Phillip Quinn, was great, but from a mechanical perspective, I still have a squeak coming from my breaks. This means I have to go back for something I believe should have been addressed before the car was given back to me.
12/7/2024
Charles S. VERIFIED CUSTOMER
Very little comunication between customer, service dept. And Phil. Obviously Phil is doing his best, but no update on progress of service.
I had to call 3 times to find out what was going on. And the technician apparently didn't know how to fix the problem.
Appears that your service department could use some help either with communication or more staff.
12/6/2024
Kelli G. VERIFIED CUSTOMER
The vehicle was scheduled for a service pick-up/drop-off. I had to call to get the pick-up and my car was held overnight for an oil change and tire rotation because the valet went home early. No one called me and I had to call to inquire about the status of my vehicle. The next day, I had to call again to find out when my car would be returned. While I normally appreciate the service, it was severely lacking this time around.
12/6/2024
Gina E. VERIFIED CUSTOMER
Roberto was kind, patient, and helpful.
12/6/2024
Loretta M. VERIFIED CUSTOMER
Love the new location
12/5/2024
Jerry R. VERIFIED CUSTOMER
Great job
12/5/2024
Ryan P. VERIFIED CUSTOMER
Excellent customer service and yes a job well done. Everyone involved was helpful.
Please change future correspondence from Ryan P
12/4/2024
Bumtae K. VERIFIED CUSTOMER
Thanks
12/4/2024
Beth G. VERIFIED CUSTOMER
Only complaint is the time it took for a routine maintenance that had an appt for. I was there 2 hours
12/4/2024
Vicki M. VERIFIED CUSTOMER
I thoroughly enjoyed working with Roberto today!
12/4/2024
Carolyn P. VERIFIED CUSTOMER
5?? service!!!
12/4/2024
Rex B. VERIFIED CUSTOMER
This used GX 470 is our first Lexus-
And we’ve been very impressed with both
The car and the dealership
Job well done
12/1/2024
Marcos R. VERIFIED CUSTOMER
Only complaint is it felt like someone used my car to drive around for a little bit as my gas came back not as full. The miles were changed to kilometers and the audio was changed from bluetooth to pandora which I dont use. The seat also was set at a different setting than what I left it. Other than that my door actuator was replaced and now I don’t have to worry about locking and unlocking my car by hand anymore!
12/1/2024
Scott S. VERIFIED CUSTOMER
He was wonderful to work with.
12/1/2024
James F. VERIFIED CUSTOMER
Phil and the team did a great job. There is a reason we are lifelong Lexus owners because the team always does a great job!! Service after sale is critically important. Thank-you!