My RX 350 is not fixed to my satisfaction. Meaning I went in since my app was not working to state or lock my car. They said it was DSM and I paid 1800. Everyone said it was good to go. First cold morning and nope it doesn’t work. Requested my phone for an hour. I’m a mental health nurse practitioner who uses my phone for patient care. I can’t drop my phone off and give them my passcode. This a violation to my privacy and patients privacy. Lexus asked me to do a HIPPA Breach! Do better Lexus !
11/11/2025
Dylan W. VERIFIED CUSTOMER
took longer than i expected it to, however was pleasantly surprised to see that my car was washed and vacuumed in addition to the oil change which made me more satisfied than i expected to be
11/9/2025
Donald W. VERIFIED CUSTOMER
Good service. Explained everything well that was done.,
11/9/2025
Eric R. VERIFIED CUSTOMER
Excellent service from the service department and sales team!!!! Thank you Lexus of Lincoln for taking great care of us!!!
11/9/2025
Gail M. VERIFIED CUSTOMER
Thank you for going above and beyond as always. The car was washed and full of gas.
11/8/2025
Roxie T. VERIFIED CUSTOMER
Always appreciative of the communication and workmanship when we bring our car in for service. Your customer service is second to none!
11/8/2025
Linda M. VERIFIED CUSTOMER
I like and trust Aaron being involved with the service of my car.
11/8/2025
Steve F. VERIFIED CUSTOMER
He did a nice job explaining the service requirements.
11/7/2025
Mike B. VERIFIED CUSTOMER
Always appreciate your very thorough service. Your are the best in Lincoln.
11/7/2025
Ben S. VERIFIED CUSTOMER
Aaron is an Amazing individual always greets u by name!! I feel I can trust his opinion and guidance. You are lucky to have him as an employee!!! He makes u feel important and willing to take time to answer any questions!!
11/7/2025
Deanna J. VERIFIED CUSTOMER
Polite and thorough in explanation for service
11/6/2025
Karen K. VERIFIED CUSTOMER
Aaron is awesome!!!
11/6/2025
Kevin H. VERIFIED CUSTOMER
Aaron is always personable and amazing to work with. Clear, fair and transparent.
11/6/2025
Deborah O. VERIFIED CUSTOMER
When this lease expires, I plan to buy out the vehicle via a Lexus Financial loan. I really like this vehicle!!!
11/5/2025
Steve D. VERIFIED CUSTOMER
Unparalleled attention to detail in the completion of the safety system recall. An unexpected bonus in topping off the fuel and washing my RX350.
11/5/2025
Tina L. VERIFIED CUSTOMER
Ali did a great job. She also included an appraisal price. Thank you.
11/5/2025
Will B. VERIFIED CUSTOMER
The “vehicle needs maintenance” light is still on.
11/5/2025
Jane M. VERIFIED CUSTOMER
We were so happy with everyone who worked on my SUV. It shined so bright and the inside is beautiful. Everyone was so great and we appreciate you. Thank you
11/5/2025
Nancy V. VERIFIED CUSTOMER
Everything went well.
11/5/2025
Jeanette Z. VERIFIED CUSTOMER
Always a great job thank you so much for your service department. I can always depend on good service.