Chad has always been very kind to us and our daughter. He kept both of us informed of the timeline for her vehicle and what our options might be. He took great care of us and quickly repaired her car. We appreciate Chad Watson and Tuscaloosa Toyota! Thank you for being such a great resource for us and our daughter.
1/20/2026
Phillip S. VERIFIED CUSTOMER
The only issue I have is id appreciate it if whomever is taking your car could give you an up front estimate on prices for services. I find it aggrivating that I have to implore multiple times whether by phone, or by asking an associate repeatedly for prices. They like to dance around it or cut you off before you can ask. Some of us are on a very tight budget and its better to know up front what everything will cost in advance so you might prepare. I only wish I could trust them to not overcharge for additional "uneccesary" services if I were to ever drop my car off. This has happened to many of my own family members who book drop off services only to find extra charges for services that could've waited till next time. Other than that, everything else is positive.
1/20/2026
Sydney S. VERIFIED CUSTOMER
Garrett was very helpful and knowledgeable.
1/20/2026
Barbara M. VERIFIED CUSTOMER
Steve Woods is the reason I bring my car there
I would like the Service Manager call me about what happened unknown to Steve
Bob McCurley ****-****-xxxx
1/20/2026
Judy G. VERIFIED CUSTOMER
Good service!
1/20/2026
Roland W. VERIFIED CUSTOMER
Will be happy to talk to him.
1/20/2026
Cassandra J. VERIFIED CUSTOMER
Jeremy was very thorough and helpful during my service this morning. He explained things and made good recommendations to best suit me. I really appreciated working with him. Very fast service today as well. One of the best experiences I've had getting service at Tuscaloosa Toyota. Thank you!
1/20/2026
Jeanetta H. VERIFIED CUSTOMER
I really want to give Ryan and the entire Toyota team thanks for always doing an excellent job on car
1/20/2026
Bobbie Y. VERIFIED CUSTOMER
As always, the service was great!
1/20/2026
Sonya C. VERIFIED CUSTOMER
Great service!
1/20/2026
Gary D. VERIFIED CUSTOMER
Ryan is a great service technician, he is very knowledgeable and professional. I have used him 2 times and he is very helpful and friendly. A great representative of the Toyota standard
1/20/2026
Terence B. VERIFIED CUSTOMER
Awesome service
1/20/2026
Giovanntti A. VERIFIED CUSTOMER
Requested rear wiper blade replacement, it wasn’t replaced. I responded to the text that was sent only for him to tell me he doesn’t read those. Steve was not very friendly and his tone was extremely unwelcoming. In the future if he’s offered as my service tech I’ll be sure to request someone else. Please work with him on his attentiveness as well as his customer service. Have a nice day.
1/20/2026
Ora D. VERIFIED CUSTOMER
He was very patient with me. He was very kind with me. The attendant was patient and kind to me too.
1/20/2026
Teyah P. VERIFIED CUSTOMER
Tj is very knowledgeable and helpful!
1/20/2026
Nasr A. VERIFIED CUSTOMER
Thank you, Toyota for the amazing work
1/20/2026
Danielle W. VERIFIED CUSTOMER
Will is hands down the best service person I have ever dealt with! He is professional, very efficient, and a nice person to deal with! He deserves a raise!
1/20/2026
Elizabeth L. VERIFIED CUSTOMER
Jeremy goes out of his way to make you feel special and heard.
1/20/2026
Kristen F. VERIFIED CUSTOMER
Overall, the actual service was great and the employees were friendly and professional. My only negative is the time it took between my appointment and my service. My appointment was at 8:30, but I didn’t get the information from my inspection for approval until 11:10. Once it was approved, the work was completed quickly. I totally understand that reviewing potential issues takes time, but I wouldn’t anticipate 2 and a half hours before the initial inspection is completed.