Jeremy is very professional and gives me advice to plan for on my vehicle
1/20/2026
Tiffany R. VERIFIED CUSTOMER
Quick courteous service! Nice facilities!
1/20/2026
Susan S. VERIFIED CUSTOMER
Ryan was very helpful and took care of my issue in a professional
And timely manner. He is such a wonderful asset to Tuscaloosa Toyota.
1/20/2026
Eric S. VERIFIED CUSTOMER
Jeremy always does a great job. He’s the best Tuscaloosa Toyota has.
1/20/2026
Don S. VERIFIED CUSTOMER
Ryan is very good at explaining things
Very very nice and polite young man
1/20/2026
Forrest D. VERIFIED CUSTOMER
Will did great getting me in and out quickly. Answered all my questions.
1/20/2026
Oscar S. VERIFIED CUSTOMER
I like to say Thanks to Chad because he help me a lot providing me updates from my car
He is one of your go to person to go to and make it happen
1/20/2026
Aaron E. VERIFIED CUSTOMER
Garrett did a great job. Paul Hardin is always willing to go the extra mile
1/20/2026
Danielle P. VERIFIED CUSTOMER
They git me in and out then the time that I was given.
1/20/2026
Doris H. VERIFIED CUSTOMER
He explained everything with detail.
1/20/2026
Kimberlye R. VERIFIED CUSTOMER
Everyone is always very friendly and accommodating.
1/20/2026
Judge B. VERIFIED CUSTOMER
The service representative was great at explaining what work needed to be done to address my concerns and, according to my rep, the mechanic said my squeaking brake noise was definitely coming from the back brakes. The entire staff was extremely courteous and professional. That said, I still have the exact same squeaking noise that I had before the $1200 rear brake shoe/drum replacement and brake fluid flush. Absolutely no improvement, as of today.
1/19/2026
Kelly T. VERIFIED CUSTOMER
Give me two stickers. One for tire rotation and one for oil change.
1/18/2026
Patra B. VERIFIED CUSTOMER
Love working with Toyota and Will is the best!
1/18/2026
Bridget B. VERIFIED CUSTOMER
The wait was extremely long, much longer than any other time we have visited. Customers vehicles kept being pulled up as they were completed and there seemed to be zero communication between the Service advisor and the desk. The lady working the desk had invoices everywhere and seemed to have no idea what was going on. The young man pulling Customers vehicles around was great though, he seemed to be the only person trying to organize all of the chaos. I overheard him speaking to the lady at the desk, he was concerned how many customer vehicles were in the bay and was asking if there was anything he could do to help. She was so rude to him, then turned to me while he was speaking to her and rolled her eyes. When I told her my name she said she did not have an invoice for me and the vehicle must not be done yet, I pointed to my car (3rd from the front) in 2 completely full bays of completed vehicles and said I was pretty sure it was ready. The young man that pulls the vehicles around asked my name and the name of my service advisor and I was able to pay and leave
1/18/2026
Kyla M. VERIFIED CUSTOMER
⭐️⭐️⭐️⭐️⭐️
1/18/2026
Lashaun H. VERIFIED CUSTOMER
Chad is the best service advisor. He is very helpful! He explains everything.
1/18/2026
Dong H. VERIFIED CUSTOMER
Replaced four tires service I’m driving home I looked up my drivers side rear tire air so low I don’t know what happened I put air check tomorrow
1/18/2026
Shelley P. VERIFIED CUSTOMER
As always Steve is a pleasure to work with and always takes care of us.
1/18/2026
Jackie H. VERIFIED CUSTOMER
Steve Woods always exceeds his expectations of taking care of customers. Thats why I always refer to him and his team.