The up charge on cabin air filters makes me question the value of your other services.
1/5/2026
David N. VERIFIED CUSTOMER
Montreko is the best. Always happy to work with him
1/4/2026
Alvin T. VERIFIED CUSTOMER
One and a half hour for a tire rotation was unreal
1/4/2026
Mark W. VERIFIED CUSTOMER
Eddie was very helpful and gave me good details
1/4/2026
Kim W. VERIFIED CUSTOMER
Heather did a great job informing of all my cars needs
1/4/2026
Richard J. VERIFIED CUSTOMER
Eddie says he called to let me know that you all couldn’t complete the services I needed to have done. However I don’t have any missed calls or a voicemail from him. I called at 3:42 to check on the status and that is when he says he had tried to call me earlier. The reason the service couldn’t be completed was because the shop didn’t have the right tool to take off the oil filter out. This should have been figured out before I brought it in the second time (we had an appointment last Saturday and we were told we should bring our own oil filter in since it is a Mercedes…I totally get that and that’s what we did for this latest visit).
1/4/2026
Wanda M. VERIFIED CUSTOMER
John was very helpful and assured me my car would be taken care of. And then explained what had happened to make my trunk not open he gave me a letter stating how to fix it if the wrong button was pushed again. Thank you so much John
1/3/2026
Dawn B. VERIFIED CUSTOMER
I thought they would at least wash my car window since I was getting new wipers and vacuum the front floor. When your getting your 1 1/2 year service check and the bill is over 300 hundred dollars. They didn’t even vacuum the drivers side mat. When my husband and daughters take their cars into the dealership those are courtesy items their service dept does for them. I was sad and disappointed in no extra courtesy just service repsir and bill.
1/3/2026
Margaret E. VERIFIED CUSTOMER
We were standing behind another customer waiting to be helped. After waiting on the customer in front of us was helped the associate I believe was Carsen just walked away. There were other associates who didn't seem to be busy never offered to help us check out until we said something. I know we waited over five minutes to be helped and then we had to ask. I expected better service.
1/3/2026
Sonjia C. VERIFIED CUSTOMER
Kind and courteous staff. Great customer service. I recommend Toyota Of Gastonia Service Center for car care needs.
1/3/2026
Deborah W. VERIFIED CUSTOMER
John was wonderful throughout my experience with Toyota of Gastonia. He gave me an accurate estimate and a ballpark of when my car would be ready. Your company is extremely lucky to have John as part of your team!
1/2/2026
Paul R. VERIFIED CUSTOMER
Awesome service and very professional. I will always service my truck there. Thanks again.