Toyota of Gastonia Auto Repair Service

Thank you, KC. You were very professional and extremely friendly. Very helpful in fining my lost office keys. I appreciate it.

They very professional and kindly Thank you.

I made an appointment, came in early and I was able to get out before my appointment was scheduled. It was great friendly service and quick too.

Maverick is a rock star, but really, everyone I have met at your dealership is great and totally focused on customer service. I never wonder if you have my safety and best interest in mind when I bring my car in for service. My Prius is 13 years old, still in perfect condition and with the great service that you provide it will last me for many more years! Thank you!

Everything was fine, thank you.

Vechicle screen is showing that maintenance required after the service , basic chexk and validarion failure

I had my vehicle inspected today I was only there a total of 30 mins.....fastest inspection ever! Thank you

Montreko always gives amazing customer service and any question I may have he answers it.

Did a really great job!

Great service!

Not ready to purchase

Quick in and out, friendly.

Service was good. I have an appt for brake fluid change Friday, March 6 I need to cancel and reschedule. Will call first thing tomorrow M. Osborne

Everything went well thank you!

Did a great job & I also was given a printout from a guy in the service area on what I have left on my toro warranty. This meant a lot to me that he volunteered this info. It's too bad I don't remember his name. I asked for a business card; however, he said he didn't have them yet. He was very nice, friendly & informative. He was a tall black handsome guy. If that helps with the gentleman that helped me with knowing what I had left on my toro package. As I'm a senior living on fixed income so I wanted to know so I'd know how to plan & save for upcoming maintenance payments going forward. I did purchase the 2k warranty package at the Toyota of Gastonia.

Great work done

Happy

Yes it was fast and your employees were very nice and helpful. I wouldn’t take my truck to any other shop. You guys were very good and truthful. Thank You’ Mike

KC was a great help in getting me and my wife’s vehicle good to go. Will refer others to him!

There were two items I was not completely satisfied with. The first, when I checked in, I stated I had a warranty on my tires that I had recently purchased them from Toyota of Gastonia and although when booking online it indicated I would owe approximately $28, this should be covered. She assured me she would check and update the file as needed. When checking out, Josh stated I owed approximately $32. When I told him no, he looked at me funny and asked why I thought I did not owe anything when I explained to him that I had a warranty on the tires, he said he didn't have time to look it up but would take care of it later. I firmly requested that he look it up to ensure my account did show a warranty on the tires. Secondly, I had to wait almost 1 and 1/2 hours to get a simple tire repair performed. At the hour mark I asked the status and Josh informed me you patch tires not simply plug them and it takes longer than a simple plug. I used to work at a shop and did tire repairs both simple plugs as well as patches. It is true a patch takes longer, but not an hour, more like 30 minutes. After reviewing the text messages I received, I now know why it took an hour and a half. Although I was there for a simple tire repair, your complimentary inspection was also performed on my vehicle. I had my vehicle in very recently for a service, so there was no need to perform your complimentary inspection for a simple tire repair. I understand completing your complimentary inspection if a vehicle is not been there for quite some time or if it is there for a true service, but for a tire repair?? That is a bit over the top, especially when the complimentary inspection over doubles the time it takes to return the vehicle to the customer.