CardinaleWay CDJR Santa Rosa Auto Repair Service

It was done quickly and everyone was very professional. Thank you

Sent a 6500.00 estimate through text which was vague and not providing a proper breakdown on parts needed to be replaced . Zero Verbal communication despite reaching out twice through text and leaving a message for a call back . I took my business elsewhere

If it wasn’t for Sam, I would be having a very frustrating experience at Cardinali Way Dodge. Since the change of ownership, He is the one service agent that is completely professional and goes above and beyond. Thank God for Samuel Bullen!

Thank you

Jena does an excellent job! I really appreciate her getting my truck in today! Thank you, Jena!

Jena Campbell was excellent. She was very knowledgeable about the timeframe to get my Jeep fixed and kept me updated as to the progress. I felt that she was very on top of it and conscientious thanks.

Samuel was very nice and professional. He explained things very clearly and listened to my concerns. Awesome man.

Sam was very courteous and explained everything very well. Working with Sam made me feel very welcomed and provided exceptional service. We will be using this dealership going forward for our Chrysler based on how Sam treated me like a valued customer. Thank you Sam!

Sam was very helpful and professional and he always does a great job explaining the service needed in a timely manner. I think Sam does a great job. I will definitely BUY my next truck from you. Your service department is professional and Sam does a great job.

Samuel took great care of us. Thank you.

Good

Jena has always been very honest and helpful.

Worst service ever from a dealership, a diagnosis shouldn't cost 500.00, specially when we first agreed to 199.00

My first time working with Jena. She brings positive energy along with knowledge and professionalism. Easy to communicate with. Thank you!

First the communication issues should be addressed so customers are kept in the loop always. Have tried to make sure I receive updates since I am retired and home while my wife is working full time. She receives updates when sent and forwards to me, even though I have asked to update contact information so I am primary. Almost there but as I am responding to this survey the message content was as follows; “ Lisa, thank you for trusting us with your vehicle. To help our management team deliver the highest quality service, please answer one simple question about your satisfaction with the service provided by Jena Campbell…” Also when my wife received the first update for service the message said it was from Jena, but I was told she was off that day?

Always excellent service

I recently brought my 2018 Jeep back to this dealership for service on May 18, 2026, around 8:20 AM, after purchasing the vehicle from them only two weeks earlier. The entire experience has been extremely frustrating and disappointing. Communication from the start was unacceptable. Jena Campbell, the assigned service advisor, repeatedly failed to follow through. She promised to call me within an hour of dropping off the vehicle with an update on what it needed. More than three hours passed with no contact, forcing me to call myself. This pattern continued: every time I needed information or confirmation, Jena was “busy” and never returned calls as promised — including the commitment to call me confirming the vehicle would be ready between 4:00–4:30 PM. No call came. After 4:30 PM I had to reach out again, only to discover the initial repair (a connector) had not resolved the issues. The vehicle then required a software update that apparently could not be completed at the dealership, requiring a technician from another location. As of today, May 21, the vehicle is still not ready. The latest update from the manager is that they now need a discontinued part directly from Jeep. This is highly concerning for a 2018 vehicle that this same dealership sold just two weeks ago after supposedly performing a pre-sale inspection. The lack of proactive communication, repeated delays, and ongoing mechanical issues have turned this into an exhausting and stressful ordeal. It raises serious doubts about the quality and thoroughness of the pre-sale inspection this dealership claims to perform. If they cannot properly service or stand behind a vehicle they sold so recently, it seriously undermines customer trust. I expected far higher standards of professionalism, accountability, and competence. Because of this experience, I will be taking the time to post this review on all available platforms so that other customers, my friends, and acquaintances are fully aware of the type of vehicles and service practices at this dealership.

Jena was persistent in getting the primary issue resolved. Thank you!

Jena Campbell is always great to work with. Jena was able to work my vehicle in for service without having an appointment, thank you Jena I appreciate you!

Jena is always grate help. Thank you again !