No work been done you have my car for over a month. I was hoping by the time I get back my car it will be in good condition. But instead the engine light is still on Everytime I make a stop engine will turn off same problem nothing been done
9/10/2024
Mark H. VERIFIED CUSTOMER
I arrived on time for my appt - it took 45 mins waiting to speak to a "service advisor."
At the end of the day, several calls to the dealership to see if my car was ready did not reach a human. Eventually I left a voice mail as requested. I finally just showed up before service closed and picked up the car. The voice mail was not returned until the next day.
I have no complaints about what was done to the car. The people were all nice.
But the the overall process was well below what I consider good customer service.
9/9/2024
Michael L. VERIFIED CUSTOMER
Keep it up! Oh, please fix the coffee maker!
9/9/2024
Michael G. VERIFIED CUSTOMER
Quick and easy
9/9/2024
Andy T. VERIFIED CUSTOMER
Elizabeth is the best advisor I have ever worked with
9/9/2024
Spencer H. VERIFIED CUSTOMER
Great experience - thank you!
9/9/2024
Michele H. VERIFIED CUSTOMER
Thank you John
9/8/2024
Jo L. VERIFIED CUSTOMER
Victor had great customer service!! A Warm welcome as soon as i entered the building. He made sure I was taken care of while I waited. He was also the last person I spoke to when I picked up my car. Both Sherry and Victor made up for the last experience I had at the dealership. Because of them I would go back for maintenance.
9/8/2024
Brett H. VERIFIED CUSTOMER
Made appointment for recall month ahead, brought in and hyundai had car for 2 day then told me did not have parts? Why not just call me and reschedule if you cant do it and waste my time?
9/8/2024
Dan A. VERIFIED CUSTOMER
Sherry was very helpful and im very happy with my experience
9/7/2024
Kevin G. VERIFIED CUSTOMER
I appreciated Sherry’s attentiveness, especially her support with arranging me a ride to and from home. Unfortunately I did end up having to wait a bit longer for my appointment than I expected.
9/7/2024
Kardik B. VERIFIED CUSTOMER
John Siu took good care of my car and kept me updated on the progress while I was waiting
Needs a raise if his Manager can give him
9/7/2024
Brian R. VERIFIED CUSTOMER
Great work, very informative and transparent communication.
9/7/2024
Jeffrey C. VERIFIED CUSTOMER
Sherry was great! Super polite, knowledgeable and respectful. She called me Sir which was very much appreciated. She even called me a Lyft when I needed to leave while my car was waiting to be serviced. Great customer support experience with her! Thank you.
9/6/2024
Vijay K. VERIFIED CUSTOMER
I was told the car would be ready in 3-4 hours and I would get a text. 6 hours later there was no news. I had to call twice to get an update. Finally after 7 hours I was told the car was ready. Car was not properly cleaned either.
9/6/2024
Britton C. VERIFIED CUSTOMER
Sherry was great
9/6/2024
Sunny Y. VERIFIED CUSTOMER
John Su did a very nice job on his services! I will definitely refer my friends to purchase a new Hyundai car at San Bruno office.
9/6/2024
Bryon R. VERIFIED CUSTOMER
Sherry was great. i am happy with my experience during my first time visiting this service center.