Hyundai of San Bruno Auto Repair Service

Was very happy with the sales experience with Jonny and the professional follow-up with the kitten stowaway situation. Love the car!

Great. Thanks.

Sherry was fantastic. Made things super easy. Ditto for the whole crew I interacted with and especially the valet guy (forgetting his name, apologies!)

I have one complaint. A tech greeted me when I arrived and while he was assisting me a lady employee interrupted and tried to have him help another customer with a licenses plate. He kindly told the customer he’d be with him after me. I was grateful for his service, but I feel she could of waited and not interrupt.

Initial call to service department resulted in a 1 month wait for an appointment. 2 days before the appointment, I called to confirm. Was told that the overall service would take 6.5 to 7 hours to complete. Was told that Hyundai would only pay for a 10 mile round trip Uber car. Good news when I got there was that the overall service would be 2.5 to 3 hrs only. Car service was completed within estimate. However, technician did not reset computer so that car still shows that a service appointment is necessary. Also, he left empty plastic water bottle on seat "as a gift" I guess.

Please send my appreciation to George, he was amazing Thanks

Great service and hospitality.

I had an appointment for 7:30, and I arrived at 7:30. My car was checked in at 8:15 and the service was completed by 10:15. I waited two hours and 45 minutes. I don't know why I needed to come at 7:30 whennno one was ready to service my car at that time. All staff was courteous, but the wait seemed unreasonable. Thank you

Took way too long to fix. There was dust all over the car inside.

George was very very kind and helpful in getting my double clutch replaced.

Thank you John! Wonderful meeting you and thank you for all of your help.

John was clear, helpful, pleasant and efficient. Job well done

My 12v battery is dead after the recall update. I had to run to Costco and buy a new battery.

George is candid, concerned, and gave reasonable expectations and explanations regarding my vehicle’s problem. The vehicle was returned at the end of the day. George is a professional and a credit to your company. Thank you for George.

Iosefo Nayagodamu was very nice, professional, knowledgeable, listener. He updated what my car care needs. Very honest and respectful to customer.

Joe was a good fellow; however, it seems that a lot of the technology that has been put in place to help him keep the client informed on the progress of the repairs isn't being used. We are provided with access to prd.promise pay app, and there is an option to Instant Message our Service Manager either inside the prd.promise web app or by texting replies to the confirmations we receive from "Service Advisor Sherry Pandora" via instant messaging. I repeatedly tried that and one ever responded. We only saw responses in the prd.promise web app when we'd call Joe and he would open our case file. There's also a lot of documents in there including "bills" that don't end up being relevant for warranty, but without context or comments, they can cause stress and trigger more phone calls. Getting through the switch board to a real human is an ordeal in and of itself!! The San Bruno Hyundai main website and ChatBot are also NO help at all when all else fails and you can't reach service. Bottom line is that you have technology that might enable people to keep track of repairs without pestering your Service Managers but it's not being used effectively. Service Managers should be given a chunk of time at the end of their shift each day to go through all of their open files in the system an update people. It's also REALLY challenging to get an appointment in the first place. We checked at the end of August for an appointment and were told wait until OCTOBER! This was a safety issue and warranty repair for our vehicle, so that was an unpleasant shock. Is the lack of appointments because Hyundai vehicles need frequent repairs or is it because you don't have enough staff? Whatever the reason, it doesn't build confidence in first-time Hyundai owners like us. Lastly, the young man that handles intake doesn't seem to have the system down. He took our key, found our appointment sheet, attached it all to a clip board and told us to have a seat until we were called by our Service Manager. We waited 30 min and could see our service manager was available but he never called us. It turned out the young man at reception never handed the clip board to Joe. If we hadn't said anything to the ladies at reception, I'm not sure how long we would have been waiting there!

George tried to be as helpful as he could. Fantastic gentleman. I wish he had more help available to him so he could proactively respond to customer texts and emails, and keep them updated on repair progress.

I have to bring the car back for second time

I had a great experience! The peoples are so kind and nicely, the service was so fast and good quality as well!

I was very happy with your service of my car. Also, I very much appreciated you washing my car and vacuuming my interior.