Lawrence has been fantastic! While my experience with this car has been far from good, Lawrence appreciated the situation and my past experiences. I appreciated that he made a concerted effort to minimize the impact on me and provide a positive customer experience amid the issues with the car. He did a great job, and I appreciated his dedication to high-quality customer service. Thank you Lawrence!
* NOTE: I've had the car for ~1.25 years and have had it in the shop twice for ~3 weeks each time due to warranty issues.
5/22/2026
George R. VERIFIED CUSTOMER
Blake is best service rep that I have ever had. He is very thorough and explained everthing about the process at your dealership and what was repaired on my car.
5/22/2026
Rafael F. VERIFIED CUSTOMER
It’s a busy day when I arrived for my appt. at 0930 to get service. I’ve waited for about 20 min. before I was called by Oscar. He explained what needs to be done. He asked me if I needed a ride home. I have a ride waiting. He promised to call me when the car was ready. Great job.
5/22/2026
Joseph V. VERIFIED CUSTOMER
Blake is a very nice guy very professional and very helpful. He helped me through the whole situation. He was very understanding and kind and helped me work on my car. I would recommend him anywhere. He’s a great guy.
5/22/2026
Rosa R. VERIFIED CUSTOMER
Madison was professional and kind. I am disabled and she offered to get my car from the parking lot to the service area without my prompting her. She also said she'd correct the error in the spelling of my home street name for the future.
5/22/2026
Jennepher Z. VERIFIED CUSTOMER
I had a great experience with the customer service at Hyundai Motors in San Bruno. Marlon was friendly, helpful, and professional throughout the process. He kept me updated in a timely manner and was responsive to any questions or concerns, which I truly appreciated.
I also want to recognize Mike, the manager at this location. He has consistently gone above and beyond with his customer service. His empathy, understanding, and genuine care for customers is something I have honestly never experienced at any other dealership or customer service environment. Mike always takes the time to listen, help, and ensure concerns are addressed, making what can sometimes be a stressful process feel much more manageable. His level of customer care truly stands out and is deeply appreciated.
5/22/2026
Allen W. VERIFIED CUSTOMER
Blake was an amazing and thorough service advisor! Really appreciated how great it was to work with him through the service drop-off and pickup!
5/22/2026
Matthew R. VERIFIED CUSTOMER
Excellent service and communication, thanks Blake!
5/21/2026
Jaime R. VERIFIED CUSTOMER
Mr. Marlon Quintalla. He was very generous and very courteous in attending to me. Very attentive.
5/21/2026
Catalina P. VERIFIED CUSTOMER
Took 45 minuted to be checked-in. Agent was unpardonable. I noticed other customers being pampered with a car wash and cleaning and having their cars charged. None was done for me. Overall very disorganized place.
5/20/2026
Teela Z. VERIFIED CUSTOMER
Blake is very knowledgeable and I appreciated how transparent he was regarding car services.
5/20/2026
Naveena R. VERIFIED CUSTOMER
Sure, will do.
5/19/2026
Alexandra C. VERIFIED CUSTOMER
So kind and supportive when fixing my CarPlay even showing me how to disconnect and do software updates. Probably the best service encounter I’ve had at the San Bruno over the last few years. Thank you Leryssa!
5/18/2026
Angelica L. VERIFIED CUSTOMER
Blake was helpful, answered all my questions, and provided clear understandable communication and recommendations.
5/17/2026
Damon K. VERIFIED CUSTOMER
Actually as my wife was driving away on the freeway, the steering wheel and seats began vibrating and became difficult to steer, she had to drive via the backroads back to the dealership and fix whatever was done wrong when they did the wheel alignment. And now we are without our car as it is being repaired.
5/17/2026
Russell Y. VERIFIED CUSTOMER
Blake was great! I wasn’t super happy that the service took all day due to illnesses on your service team, but that’s life. I appreciated the complementary Lyft rides home and back.
5/16/2026
Allan C. VERIFIED CUSTOMER
Brought my car in for recalls and I waited for the technician to contact me with updates but I never received any. Blake was the only one who informed me. Blake seemed well informed about the recalls I was getting and very much on top of his game.
5/16/2026
Steve M. VERIFIED CUSTOMER
Very professional and informative
5/16/2026
Michael Chang. VERIFIED CUSTOMER
This is our second time working with Blake and he was awesome again! Super courteous and efficient. He helped solve our wheel wobbling problem. Thanks!