Hyundai of San Bruno Auto Repair Service

Give this man a raise! Oscar was communicative, on point, and very professional the entire time. Not once did I feel like I needed to follow up. I would work with him again if I could.

I made an appointment for 11. It doesn't seem like making an appointment mattered at all. I didn't leave until almost 3. I just continue to be disappointed by how you treat your customers both on the sales and service side. I'm deeply regretting buying a car from your dealership.

Very fast and attentive

Very professional and courteous. Excellent customer service skills. Keep up the great work Marlon!!

Blake was amazing throughout the process. He was extremely caring and was assisting me every single steps throughout the process.

Was told I would get car back by 4:30 and did not get a call letting me know I would need to leave car over night. I understand things happen but I do think I should have received a call letting me know.

What a great job L Deguzman did. Saw me right away, surveyed my Santa Cruz, got service done in a timely matter knowing I was waiting in my walker coming off recent operation. Gave a great discount. Promised to email me on door lock fix. I will return because of great service.--John D

Took.the car in for flattered and scheduled maintenance: 1. Did not receive could of the intake paper/written estimate even when I called and let voicemail requesting it when Ingot.home that day and also the following morning. 2.The guy who handled my intake did not call back or email.me the papers until.I left a voi email.with the manager threatening to take an Uber over to them and deal with HIM Personally.(3 calls.later 5pm,10 am the next day,& 11 am). 3. I had to call the parts dept myself to find out if the parts had been ordered to make an educated guess as to when I might get my car back. 4. When the guy who handled my intake finally did call me- tried to say the part wasnt expected.to arrive until 5pm that day but I had already verified with parts dept. That the parts were already delivered.5,When I informed the guy that I already knew the parts were there and asked what time I should expect.to.pick up.my car he said 4"30pm. BUT THE SHOP.CLOSES AT 5PM! 6. When I asked him why he was twlling.me.to get there at 4:30pm when the shop closes at 5pm,he said because he's normally there until at 7pm! AT about 3pm got.a text that my car was ready and he had sent a lyft link to pick me up,I had to ask twice for him to send the Lyft linf 2x. 5. The one link he sent did not work so I had to pay my Uber myself.to get.there. 6. Once there, he did not review the results of the maintenance work with me but did ask me not to make a bad report.on this survey because it would cut his pay! When, I finally was able to drive away, I discovered that the tire valve plugs on tje front 2 tires WERE MISSING AND THE BACK 2 TIRE VALVE PLUGS WERE NOT EVEN SCREWED IN,I HAD TO GO TO AN AUTOPARTS STORE TO BUY TEPLACE EMENTS AND THE GUY WHO INSTALLED THEM FOR ME INFORMED.ME THAT THE 2 THAT HAD BEEN ON THE BACKNTIRESNWERE SO.LOOSE THEY WOULD HAVE LIKELY POPPED.OFF IF INHAD DRIVEN AT HIGH SPEED. FORTUNATELY FOR.ME HE kindly screwed them in properly foe me! ALL IN ALL A HORRIFIC EXPERIENCE FOR ME!!! FYI,my daughter is in the market for a new car, would you recommend Hyundai to her after this experience???

Your team was fabulous. Responsive and engaged. I got my car back far faster than I ever expected. Thank you

Mr.Oscar Delgadillo was very professional, knowledgeable, courteous and attentive to my automotive needs. He arranged for a lyft service to take me home and return to the service department when my vehicle was ready which demonstrates how San Bruno Hyundai values and really appreciates their customers. He also explained the checkpoint services completed on my vehicle. I have had my car serviced at San Leandro Hyundai on several occasions and was not satisfied with the results. I found coming to San Bruno Hyundai having an aesthetically pleasant atmosphere and unique positive experience. I look forward to returning and having my car serviced again in the future. Thank you San Bruno Hyundai!

Blake Hoffman was knowledgeable, helpful and accommodating. I’m very happy with the service I received.

Friendly and respectful but I wish the communication was more clear. I had an appointment @2 and I was fine with waiting but I saw on the paper that it said I didn't have an appointment and that my promise time was also 7. The advisor asked if I was going to pick it up tomorrow morning or later that night, so in my understanding I thought I could pick it up @7 or even a little later that night because he never gave me a time. He also never told me the time they close which was where the miscommunication happened. I came 5min after 7 and I could not pick up the vehicle. I just wish he was more clear or the communication was stronger.

Really knowledgeable and helpful! Leryssa provided courteous and timely service for my car. Great job!

Blake was great, very communicative and got the job done.

This location needs more staff, including a dedicated intake person to greet incoming customers, make them feel welcome, and make sure everyone is being helped. Once you get with a rep they are always knowledgeable, friendly and helpful. But waiting to see a rep, and not knowing what the process is, has always made visiting San Bruno extremely frustrating and not pleasant.

Unfortunately I can't remember the service department member's name but he was very professional. Most importantly very personable and helpful. We had brought our Sonata in for the emission control recall certification and it was done very promptly. Customer service at its finest

everything was smooth. expectations were set well and costs were transparent. it's nice to have a service center so close to home

All around satisfied

Thank you for taking your time to explain what I needed to get done for the car and why. It’s nice to have someone do that and he was super respectful as well!

Leryssa was helpful, polite, preemptive. thank you Leryssa!