I wasn't too happy to hear about the 3 remaining oil changes left when I was coming in for my 1st one. Felt that he was making me feel incompetent saying that "it's like you can get unlimited amount of oil change". He did not even try to check my terms carefully to assure me either. I had to ask him several times if he can show me the oil change setting on my car too. 3/5 stars overall.
4/15/2024
Michael L. VERIFIED CUSTOMER
Good job
4/15/2024
Marcella H. VERIFIED CUSTOMER
Parts are extremely over priced in comparison to 2 other dealers. I did my own research to discover that. Jay was very helpful & ended up accommodating me.
4/14/2024
Chris S. VERIFIED CUSTOMER
Excellent service
4/14/2024
Cheryl J. VERIFIED CUSTOMER
Jay was a pleasure to work with!
4/13/2024
Roger Alaniz. VERIFIED CUSTOMER
Joey was very helpful and efficient
4/13/2024
Nancy E. VERIFIED CUSTOMER
Joey was top notch! He completely took care of every aspect of my visit to the El Monte Hyundai service department. Give him a big raise! He deserves that and a big new title. I’m sold on this dealership. What you can do is improve the waiting area for the customers. That could be way nicer.
4/12/2024
Maxine G. VERIFIED CUSTOMER
Kevin basically held my hand throughout the entire time my car had major repairs done. Kevin was so very kind and patient to deal with my concerns and never made me feel like I was a bother…because of the service I received at CardinaleWay Hyundai of El Monte-my next car will be purchased through this dealership-excellent service!!!
4/12/2024
Mark S. VERIFIED CUSTOMER
The Serviceman was great. I want to trust, but I can’t help but feel the services recommended are so overpriced. Today, I had the “Better Service done. It was $119.95 and that was for be. Everything was checked green but the only recommended replacements were the cabin air/,and regular air filter. I was shocked that I was quoted $69.99 for air filter and $59.99 for cabin filter. These parts I was able to purchase both parts (OEM) for $26.00 ???? The replacing of the parts are easy to install and I’m sure would take no time at all. Pull out glove box with 2 twist parts for cabin and two clamps for air filter ? All of 10 mins maybe..
I’m going to have to reconsider my future appointments and car services. I understand the economy, but it’s tough for everyone. I don’t like the feeling of being gouged. I own 3 Hyundais, a Tuscon, (Son) a Santa Fe (Me) and my wife’s Kona. I am severely disappointed. We’ve been proud Hyundai owners for over 25 years…
4/10/2024
Diana C. VERIFIED CUSTOMER
Joey very caring and explain everything thoroughly and explains everything to his clients ????
4/10/2024
Norma B. VERIFIED CUSTOMER
Everyone there was so nice!!!
Thank You.
4/10/2024
Sandra M. VERIFIED CUSTOMER
Excellent service.
4/9/2024
Jimenez K. VERIFIED CUSTOMER
Very professional service!!
4/8/2024
Stephany M. VERIFIED CUSTOMER
I would like to say Ernest was very helpful and courteous.
4/7/2024
Theresa O. VERIFIED CUSTOMER
When a service center is asked for an estimate, don't give a list of parts, don't say if you do this, we will do that. Just PROVIDE THE COMPLETE ESTIMATE WITH ALL CHARGES. Also, I just want to say how disappointing it was that your service ppl refused to call an uber for me to get home when I dropped my car off. I walked 9 miles home in the rain.
4/6/2024
Valente M. VERIFIED CUSTOMER
Good service thank you
4/6/2024
Jaime B. VERIFIED CUSTOMER
Joey is always super communicative and helpful, he makes my maintenance appointments so easy.
4/6/2024
Jaime Ramon. VERIFIED CUSTOMER
Kevin was an amazing customer service representative. His attitude and effectiveness will ensure that I don’t hesitate to seek services from El Monte CardinaleWay Hyundai. He kept me always updated with status on my vehicle that lent peace of mind that I wasn’t forgotten and made me feel like a valued customer. Thank you, Kevin. Keep up the integrity!
4/6/2024
Chanlan C. VERIFIED CUSTOMER
Job well done
4/5/2024
Frederick B. VERIFIED CUSTOMER
Kevin did an excellent job. Every thing was done. Thank you for a job welll. He got me outt in a timely manner. Thanks again. Service to my perfection. Thank you!