CardinaleWay Hyundai of El Monte Auto Repair Service

Jose was very helpful and I would recommend him to anyone who needs to service a Hyundai.

From when I arrived at your location, parked and exited the car no one greeted me outside. When I entered the checkin area, there were several of your service members sitting and going about their business but no one greeted me or acknowledge my presence, nor did I observe anybody making eye contact or looking my way. It took 15 minute for one of your service persons to ask me what vehicle I was bringing in. I brought in my car for regular oil change and also a concern I had with a faulty coil. After talking to the service person he recommended a service and checking the coils to identify and replace the faulty coil. He gave me an estimate of 3 hours. Three hours and forty minutes later I was getting concerned about how long it was taking but he came and told me that they had identified the faulty coil, and that they had found that the thermostat also needed to be replaced. But he said the car was fixed and ready for me to take home but he just needed to make sure the parts were covered by the extended warranty on my car. My thinking was that the csr had been fixed and it was just a matter of the paper work. I waited one and a half hour more and went to talk to him because I was concerned the paper work was taking to long. He was busy but came to talk to me about 5 minutes later. He told me that the car was ready but I would have to bring it back another day so that they would replace the coil and the thermostat which he had ordered. Ok so my frustration is that there was very little communication from your service person but the communication we had was very confusing and led me to believe the entire job had been done to the car. My annoyance is that it took five hours and forty minutes for the service to be done to the car while the coil and thermostat were not done yet. Why would it take almost six hour for that kind of service to be done to the car, and why would it take two hours for paperwork and ordering parts. This was poor communication, poor costumer service, and excessive time for the work that was done on the car specially the 2 hours for paper work and ordering of the parts. I am very displeased and after the coil and thermostat are installed on my car I will take my businesses somewhere else, that will include any leasing or purchasing of cars at Cardinale Hyundai.

Awesome

I like the way the way he treated customers.

Convenience of location is what brought me to Hyundai El Monte. However,the great customer service I have recieved from Kevin Molina has exceeded my expectation and will now be the number one reason I will continue to service my vehicle through Kevin Molina. Thank you.

Even with an appointment in the morning, the wait time was almost an hour to get checked in. Joey was great, but with only two service advisors available, the customers had to suffer.

The anti-theft software update was done in a timely and effective way.

Nice and friendly service

I drove all the way in after calling about the recall service I needed and you didnt have the part to do the repair. I wish someone would have told me over the phone.

The technician who performed my oil change used a blade to cut off the old oil change sticker to add a new sticker. My windshield is scratched and UV proectant layer was removed. What is your policy on removing oil change stickers? If there's notibale damage occurring do you keep continuing work? Why not stop and contact service rep/customer? What is the policy on adding oil change stickers to customers windshields? I get reminder text for oil changes why add a Sticker that can cause damage.

Jay was very patient and accommodating. I will surely ask for his help and assistance with taking care of my Hyundai in the future.

Joseph was great and took great care of me. I do wish your new owners would have let people know you were no longer providing rides home by Uber. I had not arranged for a ride and you 1 person who gave rides was gonna be gone for 2 or 3 hours. So I had to make arrangements to get home and back.

great customer service! switching over from downey hyundai to el monte now

Friendly service

Thanks to mr. Quintero, who was very kind and understanding towards us. He explained very well the service they were going to provide us. We are very satisfied.

Saul is a very dedicated representative and cares about the customers concerns.

Joey very helpful and your professionall employee

I had 48 hrs to pick up my car, but 17 hrs were on a Sunday when the dealership is closed. I was told that I would be charged for my loaner even though the dealership was closed during the second day of my grade period. This unfortunate policy caused me a ton of issues on Saturday...

Jay is awesome! He took me in with an appointment mix up and gave me friendly service and frequent updates. Thank you, Jay!

Excellent service as always