CardinaleWay Hyundai of El Monte Auto Repair Service

Fue muy amable y el Carro estuvo listo en el tiempo acordado gracias

Responsible and excellent service!

So far going to cardinal hyundia for my suv Tucson service, it’s been a great experience. The crew is very helpful and knowledgeable to each customer, and there cars. This is my third Hyundai and I love it.

None for now

Most awful experience I’ve ever had at a dealership. You damaged the electrical system of my car doing a recall repair, then pretended it came in that way. Your own “multi point inspection” report says different. Incompetence and predatory business practices. You should be ashamed.

Actually Joseph was assigned, but was busy with another customer, so I was helped by someone else who needs to get my "awesome service" review

Joey provided me with a clear invoice and job descriptions. He is friendly and willing to give me a drive back to the service department for my car pick up. Overall, he did a good job.

Very friendly n knowledgeable to what was needed. Kept us updated on status of vehicle

I will make an appointment to have pads put on front and back. Thanks for the heads up on that issue. You guys always do a good job. Kevin and Joey are assets to your company,

Thank You! Can you grant us a killer deal for a trade-in!

Joseph is amazing!

Jose was very helpful and I would recommend him to anyone who needs to service a Hyundai.

From when I arrived at your location, parked and exited the car no one greeted me outside. When I entered the checkin area, there were several of your service members sitting and going about their business but no one greeted me or acknowledge my presence, nor did I observe anybody making eye contact or looking my way. It took 15 minute for one of your service persons to ask me what vehicle I was bringing in. I brought in my car for regular oil change and also a concern I had with a faulty coil. After talking to the service person he recommended a service and checking the coils to identify and replace the faulty coil. He gave me an estimate of 3 hours. Three hours and forty minutes later I was getting concerned about how long it was taking but he came and told me that they had identified the faulty coil, and that they had found that the thermostat also needed to be replaced. But he said the car was fixed and ready for me to take home but he just needed to make sure the parts were covered by the extended warranty on my car. My thinking was that the csr had been fixed and it was just a matter of the paper work. I waited one and a half hour more and went to talk to him because I was concerned the paper work was taking to long. He was busy but came to talk to me about 5 minutes later. He told me that the car was ready but I would have to bring it back another day so that they would replace the coil and the thermostat which he had ordered. Ok so my frustration is that there was very little communication from your service person but the communication we had was very confusing and led me to believe the entire job had been done to the car. My annoyance is that it took five hours and forty minutes for the service to be done to the car while the coil and thermostat were not done yet. Why would it take almost six hour for that kind of service to be done to the car, and why would it take two hours for paperwork and ordering parts. This was poor communication, poor costumer service, and excessive time for the work that was done on the car specially the 2 hours for paper work and ordering of the parts. I am very displeased and after the coil and thermostat are installed on my car I will take my businesses somewhere else, that will include any leasing or purchasing of cars at Cardinale Hyundai.

Awesome

I like the way the way he treated customers.

Convenience of location is what brought me to Hyundai El Monte. However,the great customer service I have recieved from Kevin Molina has exceeded my expectation and will now be the number one reason I will continue to service my vehicle through Kevin Molina. Thank you.

Even with an appointment in the morning, the wait time was almost an hour to get checked in. Joey was great, but with only two service advisors available, the customers had to suffer.

The anti-theft software update was done in a timely and effective way.

Nice and friendly service

I drove all the way in after calling about the recall service I needed and you didnt have the part to do the repair. I wish someone would have told me over the phone.