CardinaleWay Hyundai of El Monte Auto Repair Service

so much satisfied with his service and attitude. Hyundai has a good asset or treasure like Mr. Joseph Flores… Great job he showed whenever I met him. Faithfully…

I had an appointment for regular maintenance which was a tire rotation and with an appointment I had to wait 2 hours? That is not good service.. Also I received in the mail a birthday $25 off flier and your technician wanted to not wanted to approve it stating does not cover tire rotation.. I told him I also had window wipers and a key battery replacement…If your team goes out of there way to see how they can not honor your own coupon than why sent it out.. very tacky and just like they long wait not customer service focused…

My appt for route service covered by warranty was at 900am I arrived at 830am. I was told it will take 45 mins. I checked one hour later and noticed my vehicle was parked at a different location thinking it was completed. I was told to wait on the paperwork. I checked again 30 mins later, the service advisor now informed me that there was a mix up and my vehicle had not been serviced yet. At 1130am my vehicle was finally completed and I left the location. This was totally unacceptable and frustrating.

Joseph was on top of his game yesterday. He kept me apprised of vehicle status throughout my visit. Great job.

Always great service,thanks guys

When I went to pick up my car part of the left side of the dash board wasn’t put in properly , also they had to call someone from the back cause the steering column wasn’t attached to the bottom and my tire pressure was supposed to be checked as part of the recall and the tire pressure light was on so he had to take my car to the back and fill the drivers side tire I wouldn’t recommend your dealership your mechanics don’t do there job like they should with your customers

Thank you for letting me charge at the dealership

Very courteous and knowledgeable! Great customer service!

The customer service i received from Ricardo was great! I do think they could have done a better job on my complimentary car wash.

very knowledgeable, friendly, and respectful

Love his smile. Professional, and respectful

You asked for feedback, so here it is—this was an extremely disappointing experience. I left my 2022 Ioniq 5 with you for a full week after a detailed 30-minute phone call outlining the issue. When I called after four days to check in, I was told the car hadn’t even been looked at. It also wasn’t ready by the time I returned to town. When the vehicle was finally seen, I was charged $289 for a “diagnosis” of a steering vibration—but no actual diagnostic procedures were performed. There was no wheel balancing, no runout check, and no meaningful investigation. The explanation I was given—“the foam in the tires goes bad”—was not only unhelpful, but incorrect. A tire shop identified the real issue in about 15 minutes. I was then presented with $2,346 in recommended repairs. I am now having the same work completed at an independent shop for $1,400, using better equipment and with more confidence in the diagnosis. Additionally, the parts pricing felt excessive: $63 for a cabin air filter that retails around $20, and $32 for battery pads that cost roughly $3. The “preferred service” package largely consisted of basic maintenance items that could be completed in under 30 minutes. Overall, the lack of communication, delay in service, questionable diagnosis, and aggressive pricing made this a frustrating experience. I would strongly recommend taking a hard look at your intake process, diagnostic standards, and pricing transparency for future customers as you’ve lost this one forever.

Very efficient and very satisfied with the service.

Very good im happy with youre service

Joseph was incredibly friendly and professional, and he truly went above and beyond to make me feel valued as a customer. He listened carefully to my concerns, took the time to explain what needed to be done, and stayed attentive throughout the entire process. It was clear he was focused on making sure my car was properly fixed, and I really appreciated his dedication and follow-through.

Kevin was amazing from start to finish. I really appreciate his attention to the details. He also has a great attitude and very friendly.

Joey was great - did whatever he could to help- but my 2018 Ionic Electric needed a new starter battery and the VIN number was used to order a new battery and the wrong battery was sent - it was for a Hybrid and not an all electric Ionic - that made me have to get my son back to El Monte from Glendale where we live when I assumed I would be able to drive my Ionic home…. Your company needs to check their database system.

Joseph has been my go to for the last few years and I’ve consistently had a great experience with him. Best customer service I’ve ever had at an auto service hands down.

Ricardo was great. Please remember him when you remember your good workers

Update: Great news Grace Hall! Your vehicle is all serviced and ready to come home! Thanks, Ricardo Ocheita I just saw this msg and that’s impossible my car isn’t there yet Your employees should pay attention