Did not receive what was promised. Joseph Flores clearly indicated “NO SERVICE specials for oil change + tire rotation.” wanted to charge $179 when there is a service special on website for $149. Joseph also offered to wash my Santa Fe & it didn’t happen. Why are service providers not passing on discounts to new customers or being transparent when it comes to service & best practices/prices. I left with no tire rotation & no car wash. Not a good start for first service department experience. Back to Puente Hills Hyundai.
4/22/2026
Alibrando Psychological. VERIFIED CUSTOMER
Sophia Lopez was excellent. Service staff were good. When I picked up my car it was a dirty as I left it. Also it would have been nice if you topped the charge as well. Now I understand that's my responsibility but this level of customer care from other dealerships (e.g. BMW) makes the customer feel cared for especially for a major repair like this one where I almost got in a car accident on the freeway and the car was in the shop for over two weeks. For relatively little effort it makes the customer feel cared for. This is not a complaint, it's some advise.
4/19/2026
Ethan L. VERIFIED CUSTOMER
Great service. Everything went smoothly
4/19/2026
Ricardo R. VERIFIED CUSTOMER
The young man Joey was very kind and helpful and quick, which I have an experience in a long time, my experience I’ve always been taking a long time there being frustrated but Joey took great care of me. Thank you.
4/19/2026
Keeyoon S. VERIFIED CUSTOMER
Kevin is great. He listens to clients with sincerecare, and recommends what is needed for the car that clients drive in. He is truly reliable and professional Wish to get his assistance on my next service visit.
4/19/2026
Julie M. VERIFIED CUSTOMER
Very friendly and professional service.
4/19/2026
Benito R. VERIFIED CUSTOMER
I’m happy to share that I had a great experience with Kevin Molina everything was handled professionally and efficiently.
4/18/2026
Jeshow Y. VERIFIED CUSTOMER
Joey was professional and communicative. I'm very glad he was the one who helped me out.
4/18/2026
Phong L. VERIFIED CUSTOMER
Had my Hyundai Tucson maintenance at El Monte Hyundai. Friendly service at the parts department.
4/16/2026
Castro C. VERIFIED CUSTOMER
Kevin was very nice and helpful. Always with a friendly smile.
4/16/2026
Collins K. VERIFIED CUSTOMER
LOVED THE CUSTOMER SERVICE 100%.
4/16/2026
Michelle S. VERIFIED CUSTOMER
I feel very satisfied with my experience today, and I will certainly recommend Cardinale Way Hyundai to anyone who asks. Thank you, Jose, for being so knowledgeable and for the excellent customer service.
Sincerely,
Gary Johns and Michelle S
4/15/2026
Sara P. VERIFIED CUSTOMER
Joey was extremely kind, professional, knowledgeable, and helpful.
4/15/2026
Jo Ann. VERIFIED CUSTOMER
Joey is always friendly and helpful. I appreciate his honesty and clear communication when it comes to my vehicle needs. Thank you so much.
4/14/2026
Mari B. VERIFIED CUSTOMER
Great service but the price of a new filter at $75 was pricey. Besides that, excellent service and on time.
4/14/2026
April R. VERIFIED CUSTOMER
Ricardo was wonderful and very friendly!
4/14/2026
Anna Z. VERIFIED CUSTOMER
Excellent service excellent customer care. Shoutout to Dawn Lee and Ray and everyone else they were so patient and kind. Amazing work
4/13/2026
Ann L. VERIFIED CUSTOMER
I showed up to an appt to fix a recall. When booking my appt, the person told me they would order my part to make sure it was there for my appt. It was not there and I was not told to confirm before I came. My husband came with me to give me a ride. So it wasted both of our time since now we have to go back again. Better communication is appreciated.
4/12/2026
Esperanza G. VERIFIED CUSTOMER
Looking forward in going back for service. It was very pleasant the first time. Clean waiting room and coffee. Ricardo was very nice. And my car washed. An extra plus.