Ms.Lopez was very professional and knowledgeable. Keep up the good work!
2/7/2026
Jason W. VERIFIED CUSTOMER
Sophia was very helpful with explaining the next steps regarding the open recall for my parents 2016 hyundai tucson. What I’m disappointed about is the process dealers and hyundai corporate have decided on r
2/7/2026
Robert V. VERIFIED CUSTOMER
Sofie was very efficient and professional. Thank you for a great customer experience.
2/6/2026
Tony L. VERIFIED CUSTOMER
Good communication
2/5/2026
Lau, Lippen. VERIFIED CUSTOMER
The vehicle should have been more thoroughly inspected before telling us it was ready for pick up. The over spray/blemish could have been caught and a needless second trip could have been avoided.
2/4/2026
Patricia H. VERIFIED CUSTOMER
Absolutely not satisfied. Did not figure out why the car was there. Had to guide him thru the process. Your advisors are just computer screen followers.Worst service so far. Did not ask if I need ride back.Showed me computer screen printout with service for 800 when in vehicle history said I need to fix the horn.
2/4/2026
Andrew C. VERIFIED CUSTOMER
Adequate service was provided but there were a few things that could have been better.
I spoke to two employees to request schedule accommodations and both employees acknowledged the request and said they would note it and do what they could to accommodate it. In the end the schedule request was not accommodated, which is understandable, but later there was no acknowledgement that the request had even been made. Just some blame shifting occurred when I asked about it.
Are complementary car washes not part of the service experience anymore? It's understandable if a full car wash is not, but the car should at least be returned to a pre-service condition. The interior of the vehicle was visibly in worse condition at pickup.
Is texting the ****-****-xxxx number a method to communicate with the service department? I receive automated texts and updates from the advisor, but none of the texts I send are responded to. Just wondering if texting is used as a form of correspondence or if I need to call instead.
Just some minor and fixable things that were noticed amongst an otherwise adequate service experience.
2/3/2026
Qiele G. VERIFIED CUSTOMER
Some leather seats were dirty after the service and no cleaning were offered. But Ricky the service advisor has been very helpful and I am happy with his service!
2/3/2026
Eun Woo. VERIFIED CUSTOMER
Kevin was the best ever!
Thanks
2/2/2026
**** A. VERIFIED CUSTOMER
I was advised by John Kim to have my Car in good condition my making a regular maintenance check. He is very attentive how I take good care of my car. His help with his Team doing a good in fixing my is greatly appreciated. Thanks John Kim. … **** A
2/1/2026
Alyssa M. VERIFIED CUSTOMER
Was not happy that the wash service was not available (again). They don't drop you off when you are getting a car service like city of industry does.
2/1/2026
Juan C. VERIFIED CUSTOMER
Kevin was an excellent service advisor!
2/1/2026
Susana M. VERIFIED CUSTOMER
Joseph was very communicative and available to assist and help and provided all the necessary information and more.
2/1/2026
Jose C. VERIFIED CUSTOMER
Thank you so much for your service and attention the customer service 1000% thank you guys especial Kevin molina
2/1/2026
Johan V. VERIFIED CUSTOMER
Excellent!
1/30/2026
Justo V. VERIFIED CUSTOMER
Todo muy bien gracias y hasta pronto si Dios quiere.
1/30/2026
Florence H. VERIFIED CUSTOMER
They made sure I was set with a rental car. Loved that I was able to drop it off at the dealership. They finished before the estimated time.
1/30/2026
Willie H. VERIFIED CUSTOMER
Great job
1/29/2026
Henry S. VERIFIED CUSTOMER
My experience went very well. Joey was my handler and he was very courteous and professional.
1/29/2026
Kimm H. VERIFIED CUSTOMER
He helped teach me some things I did not know about the car. I appreciated that