An impromptu meeting slowed the service and the system that provides the results of the multi point inspection was down.
5/15/2024
Nick C. VERIFIED CUSTOMER
I told the service advisor to reset the Interval for the service . Even after being told he never did it this is the second time I brought my car in and that it was not reset and my numbers were off when it came to frequency of oil changes . By not doing this my blue link was off on the interval.
5/14/2024
Artur Z. VERIFIED CUSTOMER
Good service!
5/14/2024
Laura L. VERIFIED CUSTOMER
I appreciated his thorough answers to my questions, orientation to the service department (my first time for car service), explanation of the report after service, and his personable approach with me.
5/13/2024
Andy T. VERIFIED CUSTOMER
AMAZING! Thank you!
5/13/2024
Valerie C. VERIFIED CUSTOMER
I have been coming here for service many years. Kevin is the best. I appreciate his honesty and professional advice.
5/13/2024
Cindy L. VERIFIED CUSTOMER
Jay was very helpful and informative when it came to explaining the process of diagnostic testing. He took the time to answer all of my questions, which I appreciated. I felt reassured regarding my concerns. It was a positive and stress free experience.
5/12/2024
Geroge K. VERIFIED CUSTOMER
Always excellent
5/10/2024
Raquel M. VERIFIED CUSTOMER
Joe was very friendly and honest. He answered all my questions and resolved my problems w my Kona.
5/9/2024
Brian K. VERIFIED CUSTOMER
Jay did a good job. But fir some reason it took almost 4 hours to change a battery
5/8/2024
Nathan B. VERIFIED CUSTOMER
I drove 30 minutes to find out, after a 30 minute wait, that the parts needed to be ordered and I can drive 30 minutes home. I watered 1.5 hrs for no service. We I asked why I wasn’t informed about the parts not being in inventory prior to my appointment I was told it was due to the car needing inspection. I asked if the car was inspected, and JJ said no. So why did I have to drive there just to be turned away after spending 30 minutes at the service center. I haven’t revived a follow up call on the status of the parts, and I received texts saying the service was complete. This was a horrible experience. My last experience was also pretty bad, as was my previous one before that.
5/7/2024
Henry C. VERIFIED CUSTOMER
Appreciate the professionalism and got right to the point to help me get my car serviced properly.
5/5/2024
Maria D. VERIFIED CUSTOMER
Good services
5/5/2024
Pat Z. VERIFIED CUSTOMER
Mr Quintero was very helpful in answering questions I had and as busy as he was still manage to keep me informed about my car… Thank you Joey!!
5/4/2024
Jonathan A. VERIFIED CUSTOMER
Joseph was an amazing help!! Not only did he take care of the situation he really went above and beyond to help us! And was on top of our service making it really easy for us to get ETA on the vehicles recall updates. We would definitely love to work with him again and would recommend him! He made the process very easy, he was courteous, he was very honest and that to us is a big plus!
5/3/2024
Mercedes C. VERIFIED CUSTOMER
Joey Quintero has throughout the years has been professional,friendly & knowledgeable. He is a valuable employee to have. We are greatful for his great service.
5/2/2024
Eloy F. VERIFIED CUSTOMER
Joey is Numero uno!
5/2/2024
Cesar D. VERIFIED CUSTOMER
Jay was far better than most service advisors ive worked with. He was patient when needed during slow insurance response time, but moved quickly when stuff was ready. Both emails and txt msgs were well used