Smart Motors Toyota Auto Repair Service

The problem that needed fixing was tire pressure light had no data and stayed lit. After leaving the light came back on just like it had before so reset didn’t help

Great job questions answered

Please write down the customer requested work completely and accurately. Also, please return emails, texts, or calls, in a timely manner. When asked by customer if vehicle service was accurately completed be customer. Just don't say yes to get them off your back, make sure it was done. If the writer can not fully do their job management should provide Quality Controll staff to check each car after repair. Suggestion; if writers agree they need help take .5% away from each writers commission to pay for new Q.C. staff- No more excuses. Or, pay staff over base salary on CSI, Google, Meta/Facebook, and X reviews. Up to the dealer. Dealer- Support your staff and techs. Exspect them to do better by showing them how.To many failures too, of the same kind year after year. Too much honest money to make. Why loose out accepting poor performance and excuses?

Nothing to do with Katie, but I discovered a few miles down the road that my car’s hood wasn’t closed properly. Things to check!

I was pleased with the entire service team they did great. On time actually checked me in 5 minutes early no delays . I was kept i n formed entire time. It was like a breath of fresh air. By appointment only is a good change Thanks again

As always pleased with the service received. My 2018 Highlander is the best Vehicle, purchased from Smart Motors, I have ever owned. And Smart Motors care and service of my Highlander is one of the reasons why.

Appreciate the help from Ian. He got my car in and out of there even though the system said it wouldn’t be done until 5 and I needed it earlier. Thank you Ian!

Matt was so kind and was very good at answering my questions. An excellent employee

I would prefer if you would not automatically add on things without asking first. I had just a simple oil change and I casually get told that I am getting a tire rotation as well. Though it didn't actually happen, I don't like being told I'm paying for a lot more than I came in for.

Matthew Anderson the most kind person I have ever met and did a fantastic job with my car. Everything looks perfect and he explained the entire process to me as things were being done. Would highly recommend him to anyone who needs service on their car!

This was my very first experience with Toyota Service as we just purchased our first Toyota vehicle (2026 Grand Highlander Hybrid Max) in October. I now know to call to schedule service rather than booking online when it will be for something other than regular maintenance (based on comments while getting checked in for service). I had noted I would “wait while work was performed” but my rep informed me my car would be needed overnight. Thankfully a loaner car was made available for me which was great. The issue was diagnosed and actually turned out to be nothing (rattling items in the car door which was our mistake). When I went to pick up my vehicle I had a hard time navigating the service dept. I approached my rep, Justin, but he was unavailable/working with another customer. I loitered in the service area trying to find someone who could help me but with all agents facing the garage bay rather than the service area I couldn’t determine who was available and no one turned around to see if anyone needed help. After waiting several minutes I was able to approach an agent who had just finished with another customer and she did acknowledge how “intimidating” it can be with everyone facing the “wrong direction.” Maybe a waiting queue or even a green/red light at agent’s desks could be helpful? The current process of waiting in a random spot for a chance you could find an available agent did not feel at all customer friendly.

Was a guy who did a very good job. He was patient & answered my many questions.

Great day. In and out in less than 30 minutes. Thank you so much.

Thanks for the service!

Process was quick and straight forward. Was happy to hear everything I need fixed was fixed.

It was disappointing that just getting a diagnosis would cost $200. I decided to not have it looked at.

It took about 2.5 hours to get my oil changed over two days. Such a giant waste of my time. I still don’t understand why I had to come back a second day. When I did come back the second day I was told about 30 minutes in they had the filter off but then it took another 45 minutes to get my car. How is that possible?

I brought my car in at 9 am, received no follow-up at all (until 3 pm) on when my car would be ready or on what was the status on my report of a serious window defect that had caused a driving hazard in pouring rain (the rain drained improperly while I drove and obscured my sight through the driver’s side window as well as my sight of the rear view mirror).. I called in twice, but finally got a text at 3 pm saying not to worry, they will let me know when my car was finished. At 4:21 I received a text saying my car was ready. Did it take that long to change the oil and rotate the tires? Because…When I asked about the window hazard, I had a 20 -30-minute unhelpful discussion with both Mallory & Sean Gibson basically saying that the problem only exists if I can prove it…and that I could bring it in (I.e., drive 3 hours) when it rains. No way to report it as a defect. Further, re: the tire inflation dash light that was staying on….it was on again today, despite my asking whether it was checked. Just 5 days after you “checked” and rotated the tires. I took my car to a tire service provider in Crivitz. All tires were low: 29 pounds. They added air to 35 pounds. The dash light went off.At this point, I’m not sure you could do much more to cause me to lose any more faith in your service department.

David was great

Your technicians ran on time, followed planned instructions and everyone was courteous.