Alyssa was super friendly and responsive. Will definitely be asking to work with her again! Thanks!
11/14/2025
Louis C. VERIFIED CUSTOMER
Ian is a great service manager and representative!
11/14/2025
Setzke Custom. VERIFIED CUSTOMER
Great service rep!
11/14/2025
Jayda K. VERIFIED CUSTOMER
David Killerlain was amazing and very Polite, and handled everything professionally.
11/14/2025
Roger C. VERIFIED CUSTOMER
Excellent service. Employees were very helpful no matter what questions I asked them. Great people.
11/14/2025
Sally B. VERIFIED CUSTOMER
Nice man, took the time to explain to me what was done. I appreciate that.
11/14/2025
Lan Fang. VERIFIED CUSTOMER
Good service! I trust Toyota!
11/14/2025
Barbara A. VERIFIED CUSTOMER
Eric patiently answered all my questions and explained exactly what he had done with my vehicle. I was very satisfied!
11/14/2025
Lisa C. VERIFIED CUSTOMER
Communication was great. I appreciated knowing exactly what was going on.
11/14/2025
Rose D. VERIFIED CUSTOMER
Always the best service!!
11/14/2025
Gary H. VERIFIED CUSTOMER
Service personnel was friendly and kept me informed while I waited. Eric followed me to the car to be sure the problem with a sensor light was corrected. Thanks
11/14/2025
Alt Joint. VERIFIED CUSTOMER
Very good to work with. Would recommend
11/14/2025
Jaideep B. VERIFIED CUSTOMER
It was great! Easy, honest and I loved it! Great job Sean!!
11/14/2025
Steven M. VERIFIED CUSTOMER
Automated text message indicated "We will be following up shortly with an update..." No update was ever received. I called, twice, and never received a call back. It took a trip to Smart to get an update. Please correct your incorrect automated texts.
11/13/2025
James H. VERIFIED CUSTOMER
Everything done as we asked, and a fast turn around time!
11/13/2025
Wynona P. VERIFIED CUSTOMER
Very professional,explained all aspects of the report including how to proceed with future repairs.
11/13/2025
Bill B. VERIFIED CUSTOMER
I hear a deep clunking/ thumping as a result of the tire rotation. It vibrates the car and I’m curious what happened. I will drive it to Janesville as planned tomorrow and see if it is a problem. In disappointed I’m having this experience.
11/13/2025
Jannet C. VERIFIED CUSTOMER
Alyssa surprised me … I wasn’t expecting such thorough service. I thought I was just going to drop my car off. She was truly professional throughout the process including picking up my car the next day!
Alyssa cares about how she talks to people and also cares about her impeccable appearance. This is surprise today! I was pleasantly surprised and really appreciated her genuine thank you and smile! Toyota should appreciate Alyssa and definitely give her a raise! ????
11/13/2025
Janice K. VERIFIED CUSTOMER
Matt was efficient, knowledgeable, and courteous.
11/13/2025
Nancy S. VERIFIED CUSTOMER
Jesse went out of his way to make sure I was pleased with the service provided. Happy he is my service advisor.