The changes that have been made to appointments have much improved service time. I'm in and out in no time. The advisor was excellent in showing the condition of the filters/inspection and explaining what would be needed now and in the future.
10/21/2025
Alicia D. VERIFIED CUSTOMER
I came in for an oil change and was told that I should get my tires rotated. Everything was fine with what I came in for but he proceeded to tell me at briefing me on my oil change and tire rotation he told me there was a nail in my tire. Any other place I have been to for my car has told me they need to put on a new tire on without hesitation. This will most likely be my last time getting my car serviced at the dealership.
10/21/2025
Gerald V. VERIFIED CUSTOMER
He was very Caring and concerned in giving me all the information that I needed.
10/21/2025
Mary B. VERIFIED CUSTOMER
Friendly and accommodating
10/21/2025
Tess L. VERIFIED CUSTOMER
Thank you
10/21/2025
Akan U. VERIFIED CUSTOMER
All went well with my visit to Smart motors
10/21/2025
Carl K. VERIFIED CUSTOMER
Team did not go the extra mile to answer questions. Could not make the decision to use 0w25 for cold weather season oil change selection. Defaulted to 5w20 without consulting other peers or listening to suggested recommendation by customer. I inquired about additional work with your team but they would not pursue a quote or assist with issue when seeking help for reviewing muffler or exhaust work pricing. Express team should try to solicit expert repair referrals for larger mechanic work or flag down a colleague to review vehicle topics.
10/21/2025
Barbara R. VERIFIED CUSTOMER
I liked the service & friendly, knowledgeable staff!
Wish though that the waiting room was better in design & smell.
10/21/2025
Mark R. VERIFIED CUSTOMER
Efficient service appointment. The work was completed without problems and on time.
10/21/2025
Carmen C. VERIFIED CUSTOMER
Tyler was amazing! The only thing I'm not satisfied with is the tires more or less recommend Ed were not in stock so I needed to make another appointment. I drive almost one hour (one way). I am very understanding that this is a very busy month for you, but I would think this would be an automatic inventory on-line system. I just wanted to mention this. I didn't walk away upset. :)
10/21/2025
Ruth Ann. VERIFIED CUSTOMER
No further feedback—great service as usual
10/21/2025
Joseph (Camille. VERIFIED CUSTOMER
Very courteous and efficient.
10/21/2025
Sherry R. VERIFIED CUSTOMER
I appreciated how well Ian listened to my concerns regarding my car and was very helpful in deciding what needed to be done
10/20/2025
Cory T. VERIFIED CUSTOMER
Good advisor communication and quick service. Appreciate you guys on this visit.
10/19/2025
Kristal K. VERIFIED CUSTOMER
Only thing is was told need to take care of rodent damage and find a strategy to prevent future damage. Strategies of how to do this should have been in the notes
10/19/2025
Paula H. VERIFIED CUSTOMER
Very quick service with verbal and written overview of services and analyses.
10/19/2025
Patrick S. VERIFIED CUSTOMER
Jenna was invested in helping me, and others from my observation. She’s a good, caring worker.
10/19/2025
MARY KAY. VERIFIED CUSTOMER
Very speedy and friendly
10/19/2025
Todd S. VERIFIED CUSTOMER
Enjoy working with Jessie, as well as the quality work performed by the service team
10/18/2025
Triana W. VERIFIED CUSTOMER
Thank you for your patience and understanding of my concerns. I really appreciate all you done for me.