You got me in right away Monday morning, kept me updated, when. Things did not go the smooth route you kept me updated and had a loaner car available. Next day right at 8am you kept me updated with the latest in my Lexus car repair. Thanks for finding and fixing the issue.
11/12/2025
John C. VERIFIED CUSTOMER
Good job on the Venza. It was ready the following day when I picked it up. Thank you
11/12/2025
Robert W. VERIFIED CUSTOMER
I told scheduler and service greeter that I wanted an oil change and tire rotation. When done they forgot to do the oil change. They had to take it back to the service bay. Then when I got home I noticed a big spot on the passenger seat which looked like an oily handprint or some sort.
11/12/2025
Thomas S. VERIFIED CUSTOMER
The time it took for the repair took longer than I anticipated but we got a loaner car so it worked out! I live 40 minutes away so I wanted to make one trip back. Could have gotten a few more details on the problem but Ian seemed rushed.
11/12/2025
Kristina K. VERIFIED CUSTOMER
The experience was great! Was able to schedule my appointment, got in at the scheduled time. The tech came and spoke to me about the services and had me on my way within 30 minutes. I appreciated the efficiency of this service team!
11/12/2025
Burcu A. VERIFIED CUSTOMER
Compared to my visits in the previous years, I would say that this time everything and the attitudes of workers looked more professional
11/12/2025
Sheri C. VERIFIED CUSTOMER
Ian was a real pro. He was calm and steady when the system for processing credit cards was not working. He also retrieved a pair of new windshield wipers I had replaced but the crew forgot to put in my car.
11/12/2025
Fred D. VERIFIED CUSTOMER
Good work
11/12/2025
Rigo M. VERIFIED CUSTOMER
Excelente servicio una buena atención mucho conocimiento del trabajo a realizar muy buena información ala hora de entregar el vehículo
11/12/2025
Maria M. VERIFIED CUSTOMER
All fine
11/12/2025
Cindy L. VERIFIED CUSTOMER
.
11/12/2025
Luciana F. VERIFIED CUSTOMER
The only bad thing I always want to mention is that when they rotate my wheels, they don't put the plastic covers with the logo on correctly, and I've already lost two.
11/12/2025
Frances S. VERIFIED CUSTOMER
Service and waiting accommodations were above and beyond excellent. Thank you Very much. We look forward to continuing relations with Smart Motors.
11/12/2025
Milan S. VERIFIED CUSTOMER
Great service. Very satisfied.
11/12/2025
Andrew K. VERIFIED CUSTOMER
Thanks Greg! Good working with you.
11/12/2025
Prem D. VERIFIED CUSTOMER
Appreciate
11/12/2025
Kimberly M. VERIFIED CUSTOMER
Thank you for the excellent service! I was impressed and glad that the actual cost for the servicing was a good deal less than the estimate he gave when I checked in. Thats a rare thing!
11/11/2025
Debra S. VERIFIED CUSTOMER
The service was fast and very courteous
11/11/2025
Boniface T. VERIFIED CUSTOMER
N/A
11/11/2025
Randolph N. VERIFIED CUSTOMER
I noticed people coming in after me were getting there car and that was happening for my car was a tire rotation, I decided tovaskbwhatvwas going on. Apparently the computer said it was done, but there was nonoaperwork. The attendant went outvtovthe bay to see where cwas. He cane back, and it was in a slot behind his desk. No apology just pointed to my car. I open the door to my car and there is a ted cloth on the driver seat. I knocked on overhead door to return it and they open the door just high enough to grab it. I turned to leave and notice the tire pressure warning light was on. They backyed up the car back into the bay. Topped all the tires. The guy was nicecabout it. But after all this, there was never an apology for wasting my time, making me wonder about the quality if work after leaving the Red cloth behind. Sorry. I was left with a bad taste today. I know you are better than what I saw today.