The diamond care for windshield was not done correctly..smeared but didn’t realize until I got on the Hwy.
Otherwise it’s alright. Wonder about the alignment tho as well?
Should get that ckd
10/15/2025
Nam C. VERIFIED CUSTOMER
Thank you for your wonderful service today. I had some financial problems, couldn't bring my car to the service, but with your help I could finish what I need with my Toyota RAV4. All the team member's advice and help were top of the chart. Always feel at home with your service. Thanks again.
10/15/2025
Jordan E. VERIFIED CUSTOMER
My technician was absolutely fantastic today and very kind. Made me want to be her friend!
10/15/2025
Jerry K. VERIFIED CUSTOMER
Very quick visit!
10/15/2025
James E. VERIFIED CUSTOMER
Very cordial, friendly, and professional customer service.
10/15/2025
Sherry B. VERIFIED CUSTOMER
Service was done in a timely manner, and I really appreciate that.
10/15/2025
Thomas R. VERIFIED CUSTOMER
Your service today was very good. It was done very quickly and efficiently although a very easy fix this time. Although I do like all of original Toyota parts, I do not like aftermarket parts for my Toyota vehicles.
10/15/2025
John L. VERIFIED CUSTOMER
Eric was very professional, friendly and knowledgeable. He explained everything that was done on the car and what they checked.
10/14/2025
Joan C. VERIFIED CUSTOMER
Having been a customer of Al Franklin’s for years I have seen your wonderful customer service first hand. When service appointments were moved to the small garages I was so disappointed. This visit? We’re back in the main service bay and I am delighted. So much nicer, safer, and spacious. Jess was wonderful and I appreciated the loner for the day. Excellent experience.
10/14/2025
Md Hamidul. VERIFIED CUSTOMER
The problem was not fixed which I have already paid for. The broke the windshield and tried to hand over the car with that damage. After I showed them they fixed it. But the initial problem is still not fixed and I left my car again to fix.
10/14/2025
Lisa O. VERIFIED CUSTOMER
Caleb was friendly and professional!
10/14/2025
Kathleen S. VERIFIED CUSTOMER
Very fast, explained everything, very nice.
10/14/2025
Gary F. VERIFIED CUSTOMER
Got me in for my recall quickly and had it done when promised
10/14/2025
Jean L. VERIFIED CUSTOMER
No issues and great communication. Thank you
10/14/2025
Martin D. VERIFIED CUSTOMER
Very quick turnaround. Needed an alignment, and my truck tracks great.
10/14/2025
Kelly M. VERIFIED CUSTOMER
Very thorough and efficient appointment. Very smooth and not a long wait.
10/14/2025
Heather R. VERIFIED CUSTOMER
You performed an oil change and charged me when I was not due for one. I was very clear when I called to schedule to ask what I was due for, along upon check-in this morning and oil change was not on the schedule when the young lady reviewed services. I was also told when I brought it to the front desks attention that it must have been a scheduling error when I called. If that was true I would have reminded the check in person this morning that I was not due for an oil change. I was also told someone tried to call me, I had no missed calls. I dropped my car off T 7am and got a text it was ready less than 30 minutes after I departed back to work. All records are in your system and should be simple to review and follow schedules maintenance. In the end, the oil change was removed from my owed amount without requesting it. I feel the overall customer service, organization, and feel has declined over the last 2 to 3 years. Sad to see overall, I have less confidence in the service compared to when I initially started coming to Smart Toyota service.