Had a very good experience t smart motors Toyota. Everyone was friendly and made me feel appreciated. Thank you for your effort!
11/8/2025
Ann C. VERIFIED CUSTOMER
My service took longer than expected but it was no trouble for me. Alyssa kept me apprised every step of the way and I was given a loaner to drive, so I was not inconvenienced at all.
11/8/2025
Gayle R. VERIFIED CUSTOMER
Speedy and thorough.
11/8/2025
Daniel G. VERIFIED CUSTOMER
Not completely. Tyler was very helpful in informing us that our maintenance plan had expired. Having purchased the car at Smart we were sold a maintenance plan with 5 tire rotations and 2 oil changes. We were quoted $125 for oil change, $150 with the rotation. A bit overpriced. We won’t be coming back. Tyler was quite good though.
11/8/2025
Robert M. VERIFIED CUSTOMER
Factory recommended maintenance included spark plug replacement at 40k miles. I noticed on the bills that this service was noted as declined (by me) and the fee was not charged.
I just wanted to comment that I did not have any discussions about deferring this activity and would still like to follow through on it so the car co tinues to be maintained to the recommended specifications.
I also did not receive any coupons after having signed up for the 2-year, 5 visit maintenance plan as was indicated on the brochure i was provided.
11/8/2025
Gay M. VERIFIED CUSTOMER
Gregorio was very professional, knowledgeable and pleasant.
11/8/2025
Peter A. VERIFIED CUSTOMER
Mr Spencer was very professional and his efforts toward explaining the services offered is very commendable.
11/8/2025
Jolene H. VERIFIED CUSTOMER
None
11/8/2025
Jerilynn C. VERIFIED CUSTOMER
Justin was friendly, polite and helpful. Thanks Justin!!
11/8/2025
Jose R. VERIFIED CUSTOMER
Mi carro en la cita lo deje a las 1:25 pm y empezaron el mantenimiento a las 2 y 35 mas de 1 hr esperando mientras veía que otros clientes llegaban después de mi y luego los llamaban qué sus autos estaban listos y luego solo la revisión y cambios de mi carro tomo 20 minutos demasiado tiempo de espera
11/8/2025
Mary J. VERIFIED CUSTOMER
Greg did an excellent job. He kept me informed every step of the way.
11/8/2025
Andrew B. VERIFIED CUSTOMER
Mallory was a great communicator. Much appreciated.
11/8/2025
Juan M. VERIFIED CUSTOMER
Alyssa was amazing, easy to work with and went above and beyond to help me make the most of my warranty services to aid in my repairs in addition to being so understanding by offering a loaner to help a busy parent get their kids to and fro in the meantime. I’m so appreciative of her and of Smart services in general. We intend to be clients for life!
11/8/2025
Bryan H. VERIFIED CUSTOMER
Apologies fat fingered it. Yes but the windshield wiper fluid was checked that it was filled but got 2 miles down the road and the light came on saying it was low. Windshield wiper on driver side is still skipping was told to schedule something would have liked to have had that set up instead of making another call. Otherwise you guys always take good care of my work vehicle
11/8/2025
Robert R. VERIFIED CUSTOMER
Eric was awesome as was Tyler, Katie, and Jenna.
11/7/2025
Mason W. VERIFIED CUSTOMER
I got in my van this morning turned on the defrost and stuff put the fan on high. All of a sudden the fan is making a god-awful noise wasn’t doing that before I brought it in and I spent close to $2000 so no I’m not happy that something else is not right when it was working fine before I brought it in I don’t know if that has anything to do with the cabin filter or what not but I would like someone to contact me.
11/7/2025
John S. VERIFIED CUSTOMER
Excellent service in all respects
11/7/2025
Andrea D. VERIFIED CUSTOMER
Overall I had a great service except I was told that the dash board symbol light was fixed and It was still there after I left.