She's great! Kept in touch about the whole process
10/23/2025
Mark C. VERIFIED CUSTOMER
Jesse was great and helpful.
10/23/2025
Bruce K. VERIFIED CUSTOMER
Smart did its job fine. I am very upset with Toyota. I bought the car from Snart in the spring of 2022 and it has 35,000 miles. The bottom and back of the driver’s seat have not fared well. The “tabs” on the bottom of the seat are broken, the upholstery on the side of the bottom has come off, and the fabric on the back of the seat has frayed. All in all this defect is not covered by any warranty and the repair will cost about $1500. My wife and I take good care of the car. We’re both in our 70’s and don’t do anything unusual while driving. We have never in our combined 110 years of driving and owning cars had this kind of car problem. Now we are told Toyota won’t stand by this defect. Not good at all.
10/22/2025
Jeff Z. VERIFIED CUSTOMER
Very up front and good communication
10/22/2025
Brian B. VERIFIED CUSTOMER
Well, I still wish they would pull the car out of the garage like they used to because sometimes it is very crowded in there but it wasn’t a problem this time.
10/22/2025
Robert S. VERIFIED CUSTOMER
Thank you.
10/22/2025
Tom F. VERIFIED CUSTOMER
Very informative & polite
10/22/2025
Maggie C. VERIFIED CUSTOMER
There were other employees that I found somewhat cold and not very friendly if I’m being honest. I felt like I was annoying them by asking where to go. But Gregorio was an absolute joy to work with. He was so kind, friendly, and helpful. He explained every step of the process thoroughly and was an absolute delight.
10/22/2025
Frances M. VERIFIED CUSTOMER
Gregorio listened well to my needs and concerns. He was clear and transparent on the cost and why. He was able to get me a loaner while my car was being worked on, this is always a plus for me being I don’t live in Madison. Lastly the updates & progress made my experience fast and professional and economical.
10/22/2025
William M. VERIFIED CUSTOMER
Everything was completed with the utmost satisfaction.
10/22/2025
Sarmila P. VERIFIED CUSTOMER
It was an easy fix and services like nothing happened. Tha
10/22/2025
Tom O. VERIFIED CUSTOMER
Would you put $1000 into a 2006 RAV4 for tire pressure sensors if it were your car? I guess I didn’t understand what I was getting.
Stupid me but it will be the last time I bring my car to you.
10/22/2025
Cherri D. VERIFIED CUSTOMER
I appreciate Sean for being honest and just doing a tire rotation when I booked a different unnecessary maintenance. Thank you!!! Other dealers are not that forthcoming and would have done unnecessary work. Thanks again!
10/22/2025
Amy G. VERIFIED CUSTOMER
Justin was my service advisor when I first brought my Corolla Cross in to be looked at in July. There were a ton of issues-both before and after it was fixed. Justin always kept me in the loop and he listened to my concerns. That is why when my check engine light came on I called Justin. I knew he would listen and not dismiss what I was saying.
10/22/2025
John P. VERIFIED CUSTOMER
Tyler was thorough,informative and courteous
10/22/2025
Emily B. VERIFIED CUSTOMER
I appreciate that I went in for an alignment, which they did and went above and beyond by doing a recall that I also had on my vehicle. I wasn’t expecting that, which made my day!