The girl that scheduled my appointment had terrible costumer service! She told me I was scheduled for the service and then proceeded to have a side conversation with someone else. I was waiting to give her my vehicle information or my name and she made it sound like I should have known that she had all the info already. She could have asked me if I needed anything, like a loaner car since they had my car all weekend. No assistance offered.
11/18/2025
Evan B. VERIFIED CUSTOMER
Service was straightforward, fast, and professional! Would recommend Smart Motors!
11/17/2025
Brittney M. VERIFIED CUSTOMER
My problem wasn't solved- the brakes are still squeaking. I'm now also having battery issues that weren't identified in my last visit. I will be taking my car for service elsewhere.
11/17/2025
Kathie N. VERIFIED CUSTOMER
Paul kept me well informed. Much appreciated.
11/17/2025
Nicholas M. VERIFIED CUSTOMER
Polite, personable, respectful, positive and timely
11/17/2025
Frisch Living. VERIFIED CUSTOMER
Good job
11/17/2025
John O. VERIFIED CUSTOMER
If items (ie: headlight settings) need to be altered to evaluate functionality, it would be great to reset these items to the setting as when the vehicle arrived. This is not the first time some of these items have been left changed after your evaluation.
11/16/2025
Gary F. VERIFIED CUSTOMER
Paul was very fast and efficient. Friendly
11/16/2025
Tom P. VERIFIED CUSTOMER
Eric is very efficient, knowledgable and kind.
11/16/2025
Rosemary R. VERIFIED CUSTOMER
It was organized and timely and I was abreast of progress. She was very personable.
11/16/2025
Glen C. VERIFIED CUSTOMER
Ian was fine, but I brought my Tacoma in on time for an appointment at 9:30.
9:30am . The vehicle was not even looked at until the next day. Even though I had a nice loaner the extra day absence of my pick up was very inconvenient for me.
11/15/2025
John M. VERIFIED CUSTOMER
Paul Fredrick on repeat chose to communicate that our car wasn’t going to be complete same day by text message. Any communication regarding vehicle maintenance should be communicated over the telephone. As we dropped the car off at 7:30 am we were told it should be done by early afternoon - then at 2 pm we were told it would have to be there another day. None of that even makes sense. We finally got him on the phone - told him it was our daughter’s car / then the car wasn’t complete one hour later? You need to get your service department in order.
11/15/2025
John M. VERIFIED CUSTOMER
Service was great
11/15/2025
Julie K. VERIFIED CUSTOMER
Good job eric
11/15/2025
Janet N. VERIFIED CUSTOMER
all good
11/15/2025
Mary J. VERIFIED CUSTOMER
Greg is great to work with. He kept me informed every step of the way. I appreciate his efforts on my behalf.
11/15/2025
Peter L. VERIFIED CUSTOMER
Service tech was amazing with communication about what was happening and what was going to happen. Shout out to my man Jesse
11/15/2025
Lane H. VERIFIED CUSTOMER
Service work performed quickly
11/15/2025
Richard T. VERIFIED CUSTOMER
Everything went smoothly and was well communicated.
Nicely done.