I’ve been relying on Smart Motors since 1979, and I’ve never been disappointed! I’m very fond of Al Franklin and would buy another vehicle from him, except that I’m certain that with Smart Motors help, it will outlive me! It’s 8 years old with 44,500 miles, and I’m 79-1/2 with innumerable miles! Good work, car and me!
11/21/2025
Angela V. VERIFIED CUSTOMER
fast, efficient, friendly service - thank you!
11/21/2025
Rodney P. VERIFIED CUSTOMER
Great as always
11/21/2025
Michael F. VERIFIED CUSTOMER
Tyler was knowledgeable, informative, helpful, and friendly. I truly appreciate the level of service that he extended.
11/21/2025
Todd N. VERIFIED CUSTOMER
Great work. Thanks!
11/21/2025
Betsy F. VERIFIED CUSTOMER
Im happy i can open and close my rear door thank you and for the car wash
11/21/2025
Ingrid T. VERIFIED CUSTOMER
Great experience. Very knowledgeable staff.
11/21/2025
David K. VERIFIED CUSTOMER
Excellent service
11/21/2025
Dana G. VERIFIED CUSTOMER
The blind spot monitor is clearly defective, yet the service department made no effort to remedy the situation.You can see with your own eyes that the bsm fails but service says it is ok because their diagnostics don't show a problem. Clearly the diagnostics are not perfect. It is very annoying to have a new car still under warranty with a problem and not be able to have it fixed
11/21/2025
Michael M. VERIFIED CUSTOMER
Always very satisfied with staff and service. Eric very kind and explained things thoroughly and completely. Like that you got rid of plastic water bottles!
11/21/2025
Thomas W. VERIFIED CUSTOMER
Wasn’t much to discuss. Very professional young man.
11/20/2025
Luella J. VERIFIED CUSTOMER
Very pleased with the professionalism.
11/20/2025
Patricia M. VERIFIED CUSTOMER
Appreciated his honesty and professionalism
11/20/2025
Don F. VERIFIED CUSTOMER
Justin Ganser is an 11 out of 10.
11/20/2025
Catherine A. VERIFIED CUSTOMER
Eric was awesome....talked to me right away about what service would be done, we discussed what would be needed at the next big check in with mileage & they were super quick. From the time I arrived until he walked me to my car, it was 40 minutes. A+ service experience.
11/20/2025
Patricia M. VERIFIED CUSTOMER
Toyota was able to fit us in to replace a headlight and windshield blades.
We were happy that it didn't take long and was reasonably priced.
11/20/2025
Christopher S. VERIFIED CUSTOMER
Car wash does not dry the car
11/20/2025
Dave K. VERIFIED CUSTOMER
Quick, efficient job.
Thank you.
11/20/2025
Shelby E. VERIFIED CUSTOMER
I was under the impression that my car would be ready to pick up at 12:30 after I dropped my vehicle off to get a nail removed and patched. But instead my drop off time was just that and they were going to hold my car for the whole day and do the tire repair till the end of the day.
I just wish I was told that upon arrival or when scheduling the appointment so I could have planned differently. Otherwise all the staff was amazing and helpful during the process.
11/20/2025
Cherd T. VERIFIED CUSTOMER
East Madison Toyota express service does not charge for tire rotation when paired with oil change and Smart Toyota does.