Smart Motors Toyota Auto Repair Service

Jesse was very attentive and friendly.

When I got home, I noticed that the headlights were not the same brightness. The right one was very dim. I looked under the hood, and could see that the right headlight was not seated properly. Such that it was not shining out the lens properly, and thus very dim. I removed it and reseated it properly. I realize that the right headlight is harder to insert, due to a short wire in the wiring harness, and the cramped area to get one's hand in. But the guy who did it, Lance Bauer, should have done it correctly, and did not. I think the error of installing the right side headlight wrong comes from inexperience. I could see on the closed garage door that the left headlight made light on the door, but not the right headlight. Lance should have noticed the big difference in intensity. Yes, there was some light coming from the right side, but it was not being focused by and through the lens. If he had noticed this, and not known what to do to fix it, he might have asked someone else for help. I fixed it and seated the bulb properly. I know that the right side is harder to get in correctly, because I've done it before. As I mentioned, the wIre from the wiring harness is just a bit short, so it's got to be seated just so, or it won't go in. My hand barely fits in there. Someone with a larger hand would need to dismantle parts that are in the way. The whole reason I brought it to Smart today is because the right bulb is hard, so I thought, "Why not let the pros do it?"

Thanks

Tyler & the technicians did a good job on my vehicle’s maintenance.

All staff were polite and courteous.

Tyler was very honest and approachable. He made time for extra questions I had as well.

Paul was very processional and friendly.

Wonderful service

Vincent was a very good communicator. I appreciated that and having a loaner car for the day.

I would have appreciated more info about the battery that needed to be replaced. It took 2 days to diagnose and replace a battery, the price quote they gave us was inaccurate. Very difficult to get a hold of our representative. Mallory was great about getting us a loaner car that we really appreciated.

David is an outstanding service advisor. He helped me with the recall on the Venza and the other maintenance needs. It was completed on time and everything was done right.

Thanks for the clear explanations!

Matt & team were efficient, and communicated clearly through the entire express service process. Thanks!

More than satisfied The young man explained everything to me and answered my questions

The servicing team did a great job, they were well coordinated and fast!

Excellent service

Justin was Great !! ????????????????????????. Very Patient and Very Helpful !! Five Stars for Sure !! Thanks for letting Us Share !! ????????.

It was an excellent experience today!!! My "new to me" 2013 Prius is now in the Smart system!! Eric is a very professional and personable representative!!!

Bryce did a nice job, we went over what was going to be done. And we went over what had been done after the work was completed. Very thorough and complete.

Superior service from Alyssa. Always good service at smart but she went above and beyond.