Truck was in for oil change and tire rotation. The tech failed to put the oil Fill cap back on . I drove the truck home to find oil blown all over the engine compartment and no oil registering on the dip stick. Truck has been towed back to your shop. I am expecting that the engine compartment will be steam cleaned, and notes put on the service ticket that this mistake was made in case of future engine issues.
1/14/2026
David D. VERIFIED CUSTOMER
I’m miffed that my 8:30 appointment didn’t get started until after 9:00. I go early in the day figuring that you won’t be backed up from earlier appointments. The service agent was great. The quality of the service is great.
1/14/2026
Anthony J. VERIFIED CUSTOMER
You're very nice, kind and respectful, and the service is very good love smart Motors TOYOYA.
1/14/2026
Ping J. VERIFIED CUSTOMER
Very happy with the wonderful service!!
1/14/2026
Kathleen B. VERIFIED CUSTOMER
Issues were tested and I was told everything was working well. We will wait and see if they arise again.
1/14/2026
Randall J. VERIFIED CUSTOMER
Justin’s explanations for what they could do, and what they did do, were confusing and indicated a lack of expertise. The work done on my truck seems ok so far.
1/14/2026
George E. VERIFIED CUSTOMER
When I arrived at Smart Toyota I had to wait 15-20 minutes before I was even let through the garage doors. Once let in, I had to wait another 15 minutes before a service advisor checked me in. It wasn’t until I was waiting for my shuttle that I was told my destination was too far (apparently beyond 5 miles) and that they could not take me. I had to get to an appointment so I just got an Uber.
Please work on getting people checked into your service center more efficiently.
1/14/2026
Carol Q. VERIFIED CUSTOMER
Timely and professional service.
1/14/2026
Michael D. VERIFIED CUSTOMER
Jenna and the Express Service staff were competent, efficient and professional while assisting me. I drove this vehicle back to Madison from central Florida, a nearly 1,400 mile trip, and I knew it needed service. I called this morning and Greg got me an appointment for today! Vehicle needed oil change, tire rotation and an extensive inspection. It turned out the car needed a front end alignment and was missing a part for the front steering assembly. Every thing was completed today! In by 1:30, out before 4 PM. OUTSTANDING job by all!! Greg, Jenna and the Extress Service staff.
1/14/2026
Kirk M. VERIFIED CUSTOMER
Staff seems to really care about what they're doing, very professional, very courteous, you can tell they all care about customer servic. So far I haven't discovered a weak link in the chain! Five stars all the way!
1/14/2026
Regina M. VERIFIED CUSTOMER
When I serviced my car in November at the express, they told me I needed front brake pads. They made it sound like I should get it done soon. I made an appointment for Jan. I made arrangements for the car to be in the whole day. When inspected, I didn’t need brake pads. I appreciate you being honest and not charging me. But not happy with express.
1/14/2026
Sean R. VERIFIED CUSTOMER
So great!
1/14/2026
Donna M. VERIFIED CUSTOMER
Smart Toyota never forgets what it means to give exemplary customer service, every single time, every single employee, every single service. Thank you.
1/14/2026
Jesse K. VERIFIED CUSTOMER
They all did a very good job with explaining everything and making the whole process go smoothly and fast which is always appreciated
1/14/2026
Judy S. VERIFIED CUSTOMER
Paul was great. Calm and helpful. Car was done much earlier than expected
1/14/2026
Kenneth D. VERIFIED CUSTOMER
Alyssa was clear, professional in appearance and manner, personable and attentive. She performed very well in my first visit with her today!
Ken Duren
1/13/2026
Leonard I. VERIFIED CUSTOMER
Service was done on time
1/13/2026
Catherine S. VERIFIED CUSTOMER
Alyssa provided excellent service and clear explanation about the repair work done.
1/13/2026
DALE W. VERIFIED CUSTOMER
Everything was great except the backup camera that was done due to Toyota recall. I don’t like the look of the view when backing up.