David is a professional and appreciate working with him
2/12/2026
Nejma A. VERIFIED CUSTOMER
Thank you for the good surveys
2/12/2026
Stephen P. VERIFIED CUSTOMER
No
2/12/2026
Teresa G. VERIFIED CUSTOMER
Professional, friendly and helpful.
2/12/2026
Diana L. VERIFIED CUSTOMER
Very pleased that I got my car back even before the time I requested
2/12/2026
Karin K. VERIFIED CUSTOMER
Answered my questions well. Great service. Thanks!
2/12/2026
Apoorva S. VERIFIED CUSTOMER
I had several questions because I’m not a car expert. It felt as if the person who was texting with me was frustrated or confused by my questions. I felt that I was asking reasonable questions since my estimate had gone up considerably, around 40 ish percent. I’m not sure how the communication can be improved.
2/12/2026
Andrea D. VERIFIED CUSTOMER
He was friendly, clear on the status of my car and knowledgeable. I felt comfortable.
2/12/2026
Mark L. VERIFIED CUSTOMER
Great experience and staff !!
2/12/2026
Alexxis S. VERIFIED CUSTOMER
I use to have service done at the dealership, through the doors to the left of the express center. I am not sure why that is no longer the case.
The express center wasn't as comfy.
Also, the service tech who assist me did an okay job. Like, he seemed to have done his job. I had a couple basic questions he didn't know the answer to. When I was leaving, I thought "do I not get car washes anymore either" then after sitting in my car, and reviewing the paperwork I saw the code stickered on. Like, it's a small thing, the tech not mentioning it.. but it kind of reflects the full experience top down.
Overall, I just feel as though there needs to be a look at the management culture. Perhaps some quality assurance training/standards? Idk ????????♀️
I know customer service is hard, and if I have meh service, I often just don't fill the feedback forms.. since I already received 3 notifications, I caved to hopefully prevent more.
2/12/2026
Diana S. VERIFIED CUSTOMER
Appreciated the quality service--made me feel like a special customer.
2/12/2026
Seth F. VERIFIED CUSTOMER
Great service
2/12/2026
Maribeth T. VERIFIED CUSTOMER
The people that serviced my car, left it a mess. The passenger front seat was laid all the way back the stuff that was in my back trunk area was put to the middle seat. Just thrown over the side and never returned to where it was. Additionally I asked to have the q maintenance message on my dash removed after service. The last few times I’ve come for service they forget to turn that message off. I don’t know what went on in my car, but it was very disappointing to see it treated so disrespectfully.
2/12/2026
Joseph S. VERIFIED CUSTOMER
She did a very good job like I’ve always received there!!!
2/12/2026
Rp P. VERIFIED CUSTOMER
Why did I have to clear three service alerts on my own? Why did they adjust tire pressure in four of the five tires? This left the spare in alert mode on the dash. In order to drive out of the service bay, they had to ignore that too.
2/12/2026
Lawrence M. VERIFIED CUSTOMER
Thanks again for another service appointment and making it relatively painless.
2/11/2026
David B. VERIFIED CUSTOMER
Very professional and customer friendly who assured me my Avalon was ready to hit the road on my upcoming drive be to Arkansas.
SMART MOTORS PERSONNEL ROCK!
Rox
2/11/2026
Ezra M. VERIFIED CUSTOMER
You need to tell customers up front what the diagnostic work is going to cost. If I say on the intake paper work ‘notify me before doing any work above $X ($50, $100, $250, whatever)’, then if the diagnostic work alone is going to go over that number, you need to call me and tell me before you have the techs start in on it. You can’t surprise people with substantial diagnostic costs they were never forewarned about. Thanks for your attention to this issue. It’s easily resolved. You just have to change your practice on this.
2/11/2026
Richard S. VERIFIED CUSTOMER
If I had received the same excellent service I got from Mallory at my previous dealer, I would have stayed there. Glad I changed