Overall, a great experience. Only said no because of the pricing and the fact that this is the first time someone told me I was due for some 100,000 service at 137+ miles. I realize I should be looking at this too, but helpful to have reminders. I was impressed by how people all came together to help me. I’d like to call out great service by Eric Muma, the Director Peter, the gentleman in the express garage who went above and beyond to help me with car seats, and the man who told me the car seat check number when the Director was in a meeting. Overall, great service and team! I also appreciated being able to work while I waited and the frequent updates.
2/18/2026
Maynard B. VERIFIED CUSTOMER
We have a Highlander and RAV4 purchased from Smart Toyota and have been pleased with both Toyotas and with Smart dealership …. But am disappointed today. I am disappointed because when I have an appointment for oil change only and said I am waiting for the oil change, my opinion the oil change should be complete in less than one hour. I had to wait one and a half hours today for a basic oil change.
2/18/2026
Dennis B. VERIFIED CUSTOMER
Great, quick and friendly service. Standard for Smart Toyota!
2/18/2026
Steven M. VERIFIED CUSTOMER
The problem is with the dashboard check engine. it comes on no matter how tight or loose the gas cap is Charging me more than $170 now twice to turn off this annoyance is unacceptable. When I complained I was told to tighten the gas cap which does not turn off the signal. Disgusting way to rip off long time custome.
2/17/2026
Stacey M. VERIFIED CUSTOMER
Worse than your usual mediocre service
2/17/2026
Deborah H. VERIFIED CUSTOMER
Paul was very kind and professional. He told me what to expect, set me up with a loaner vehicle, called when work was complete, and for thorough on pick up.
2/17/2026
Kaitlyn K. VERIFIED CUSTOMER
Helpful and honest
2/17/2026
Bill R. VERIFIED CUSTOMER
Communication was clear and concise. Justin and team did a phenomenal job!
-Bill
2/17/2026
Austin F. VERIFIED CUSTOMER
I work on performance cars, hacking ECUs, building engines, tuning, and building networks that read engine diagnostics professionally. I was pressured into purchasing overpriced tires by your sales people. I felt embarrassed just from responding to the tire quote saying I wanted to check other places. Your tire sales team raised their voice at me in a way that made me feel like they were tying to embarrass me infront of other customers. Guess what, I found the EXACT same tires for $550 cheaper within 60 seconds of this embarassment. Since I was treated like a retard, I will not be returning for service after my new car service plan ends. I will not be treated so unprofessionally and not listened to in order for some ignorant sales person to try and make a sale. The tires on my car were ALMOST to the wear mark. That was a **** experience.
2/17/2026
Tim W. VERIFIED CUSTOMER
No car wash available and no update on engine recall timeline.
2/17/2026
Edward S. VERIFIED CUSTOMER
Truck was done in one hour from arrival to completion. First time in this part of service and it seemed efficient. No issues with my vehicle. I can check/ change my two air filtets and save a lot if money with the same brand of filters.What was VERY obvious was the heavy upsell on two older women, one about tires where the salesman was recomendingvtge most expensive of three class of tires and another on another issue. It might have been a cabin filter. This was in front of all the people waiting for their vehicles. This is a bad look and we were all
looking at each other as this was taking place. Don't try this on me.
2/17/2026
Mary T. VERIFIED CUSTOMER
I had an appointment at 9. My car was still sitting there a long time. I know overwhelmed. He was friendly at the end. But everything just seemed so not in touch with customer. Then when I drove away. My maintenance light was not reset. Went back. And the guy had ear buds in and did not understand he was new. He called someone to reset it. But guess I m used to more friendly customer service. Just seemed like robots.
2/17/2026
Choney L. VERIFIED CUSTOMER
Excellent communication and updates!
2/17/2026
Daniel F. VERIFIED CUSTOMER
Ben was great!
2/17/2026
Barbara M. VERIFIED CUSTOMER
Great job.
2/16/2026
Lori M. VERIFIED CUSTOMER
Friendly knowledgeable staff.
2/16/2026
Terry S. VERIFIED CUSTOMER
My car continues to lunge when I brake. Apparently it’s because it’s a hybrid but it doesn’t always do it which is just as frustrating as if it were to do it all the time.
2/16/2026
Tom K. VERIFIED CUSTOMER
Justin got me in right away even tho I didn’t have an appointment, had my 12volt battery tested and replaced all without charge…