Thanks to Jesse for reviewing options with me
Thanks to Ian and Peter for their assistance too
2/19/2026
Cward U. VERIFIED CUSTOMER
I very much appreciate the wonderful and very talented people at Smart motors. Thank you!
2/19/2026
Jean P. VERIFIED CUSTOMER
Jenna was very friendly and professional!
2/19/2026
Efrain D. VERIFIED CUSTOMER
Nice service for my advisor Emma Heckman 5 stars
2/19/2026
Stephanie M. VERIFIED CUSTOMER
Thanks. He always kept me up to date.
2/19/2026
Dianhua Q. VERIFIED CUSTOMER
The advisors and technicians are friendly and professional.
2/19/2026
Kenneth U. VERIFIED CUSTOMER
she was terrific! she helped us out and corrected a misunderstanding. she is so friendly and helpful. a perfect smart motors employee!!!
2/19/2026
Georgia T. VERIFIED CUSTOMER
Jesse is a great representative for Smart Motors. Excellent customer service skills!
2/18/2026
Susie F. VERIFIED CUSTOMER
Professional, explains things clearly, friendly, good to work with.
2/18/2026
Madeline L. VERIFIED CUSTOMER
Justin was amazing. I mistakenly said I’d do a drop off for service, but I was actually going to wait. They were super busy. I couldn’t wait for hours. Justin offered me a last minute loaner vehicle without me even asking. He was efficient and friendly.
2/18/2026
Evelyn F. VERIFIED CUSTOMER
If each team member thinks about the details, treats the customers car, like it was their grandmothers car, all the hick ups in service departments wouldn't happen. If each team member actually thinks and is held accountable for their actions things will never get better. Excuses and deflection for poor workmanship, attention to detail, and lack of true process improvements do not improve a thing. In most cases pride and personall attitude get in the way. Look up the Japanese "Kisan process" awesome. The younger generation only thinks about money when it comes to pay. Funny, because then they say personal fulfillment is most important. I have always seen "Grren" solve the problem.
2/18/2026
Victoria A. VERIFIED CUSTOMER
Jose was great to work with. He explained things well in a timely manner.
2/18/2026
Ping S. VERIFIED CUSTOMER
Paul was wonderful.
2/18/2026
Zachary B. VERIFIED CUSTOMER
The service was done in a timely matter and everyone I dealt with was nice. However when I returned to my vehicle, the passenger seat was completely laid back as if someone laid down in it and didn’t return the seat in the upright position. Not a huge deal, however it’s a bit frustrating. I just moved here from Iowa and was not super pleased.
2/18/2026
Cheyanne K. VERIFIED CUSTOMER
Quick response with all of my issues addressed. Car has been fixed.
2/18/2026
Jonathan W. VERIFIED CUSTOMER
Ian was very knowledgeable about my vehicle and helpful. He provided future maintenance tips and outlined recommendations for new tires which I am considering, thanks
2/18/2026
Jenny D. VERIFIED CUSTOMER
I have always had excellent service here!
2/18/2026
Wea Member. VERIFIED CUSTOMER
Great Servi e.
2/18/2026
Mark K. VERIFIED CUSTOMER
Great service. Thank you.
2/18/2026
Sara K. VERIFIED CUSTOMER
Overall, a great experience. Only said no because of the pricing and the fact that this is the first time someone told me I was due for some 100,000 service at 137+ miles. I realize I should be looking at this too, but helpful to have reminders. I was impressed by how people all came together to help me. I’d like to call out great service by Eric Muma, the Director Peter, the gentleman in the express garage who went above and beyond to help me with car seats, and the man who told me the car seat check number when the Director was in a meeting. Overall, great service and team! I also appreciated being able to work while I waited and the frequent updates.