I visited the Toyota service center yesterday for a recall service, and the experience was excellent. The staff was professional, courteous, and well-organized from check-in to completion. They clearly explained the recall, what work would be performed, and the expected time.
The service was completed efficiently and at no cost, and I was kept informed throughout the process. My vehicle was returned in good condition, and everything was handled smoothly and professionally.
Overall, it was a stress-free and positive service experience. I appreciate Toyota’s commitment to safety and customer care, and I would confidently recommend their service department to others
2/7/2026
Jim S. VERIFIED CUSTOMER
Great service. I knew what my car needed and he was very good with the suggestions and accurate and sincere. It was as stress free and easy to accept what was needed and it came back cheaper than predicted. Great service
2/7/2026
Tana E. VERIFIED CUSTOMER
Thanks
2/7/2026
Emma H. VERIFIED CUSTOMER
Quick service and great communication! Thank you!
2/7/2026
Anthony S. VERIFIED CUSTOMER
Excellent service-very friendly and knowledgeable!
2/7/2026
Mark L. VERIFIED CUSTOMER
Our coupon was not applied correctly as we only received a 75 cent discount. In addition, the maintenance required light was not reset. And it took over 90 minutes for an oil change & tire rotation. Not the best experience that's for sure.
Mark L
2/7/2026
Elizabeth B. VERIFIED CUSTOMER
I still am confused about my bill. The service rep who sold me a $359 service package and a $70 oil leak dye then tried to explain to me why my total charges were $59 more expensive than the the total of the two services should have added up to be. She said labor was included and then she said it wasn't, then she mentioned "percentages" but did not break those down in a way that I understood. I left because I was in a hurry and I also felt that she was done with trying to explain the math to me. She basically said "it's above my pay grade" which although honest, was discourteous. What she did not do was refer me to anyone who could break it down to me.
2/7/2026
Marlon P. VERIFIED CUSTOMER
Very job good thank
2/7/2026
Barbara A. VERIFIED CUSTOMER
Everyone at Smart was helpful and respectful of any questions I asked. You have a great team. Thanks.
Barbara B Arnold
2/7/2026
Johanna D. VERIFIED CUSTOMER
Paul was so helpful in spite of my needing to back out of the appointment. I would definitely enjoy working with him again.
2/7/2026
Kurt M. VERIFIED CUSTOMER
Mallory helped me make sure my car was really ready to be out if the shop. With five different teens driving this car over the years, I was very concerned approaching 210k the starter might ge going bad. The team at Smart tested it; kept it overnight in the cold, cold started it the next day to do their best to predict if it was okay or needed to be replaced. Thank you!
2/7/2026
Ann M. VERIFIED CUSTOMER
Caring nice personality. Made an awful day at the end of moving to a relaxed situation. I would ask for him next time.
2/7/2026
James T. VERIFIED CUSTOMER
I continue to be impressed by Smart Toyota’s service.
2/7/2026
Mary H. VERIFIED CUSTOMER
The tire change tools were scattered and the lid was not replaced. I have photos but can’t paste into this text box
2/6/2026
Richard Z. VERIFIED CUSTOMER
It took 1.5 hours to rotate the tires. I don’t know if the staff was understaffed. Otherwise, I’m happy with the results.
2/6/2026
Connie Y. VERIFIED CUSTOMER
Everything went smoothly with no surprises Gregorio informed me what service was going to happen and the cost for that service.
2/6/2026
Sonia R. VERIFIED CUSTOMER
Yes, I can answer the survey..
2/6/2026
Trevor O. VERIFIED CUSTOMER
Excellent service
2/6/2026
Jennifer D. VERIFIED CUSTOMER
Smart motors is always great
2/6/2026
Lynse R. VERIFIED CUSTOMER
Great customer service! David is awesome! Thanks so much!!!