Had a 4:30 appointment at the express lane and it still took an hour and a half the get an oil change and a tire rotation. Seems like there is not much point to making an appointment.
4/17/2024
Sean G. VERIFIED CUSTOMER
Lorica went above and beyond to make sure I was in the loop with the status of my vehicle. She was very professional and courteous. Thanks Lorica!
4/17/2024
Jamie K. VERIFIED CUSTOMER
Very prompt service!
4/17/2024
David K. VERIFIED CUSTOMER
David K
4/17/2024
Jennifer F. VERIFIED CUSTOMER
Thanks Eric!
4/17/2024
Nancy Y. VERIFIED CUSTOMER
Everything one is so friendly,Ty and Kenny were very informative,thank you
4/17/2024
Juan P. VERIFIED CUSTOMER
Thank you
4/17/2024
Elizabeth D. VERIFIED CUSTOMER
Justin listened was very conscientious. He was very thorough and followed up on my concerns.
4/17/2024
Richard J. VERIFIED CUSTOMER
Very helpful, as all your service representatives are. It’s why I keep coming back. I do hope the level of service remains the same under the new ownership.
4/16/2024
Peter G. VERIFIED CUSTOMER
Joey was absolutely excellent. He was responsive to all my questions. He provided very sound advice and recommendations. He provided the best service experience I received in a very long time.
4/16/2024
Rebecca W. VERIFIED CUSTOMER
I will NEVER give Smart Toyota another dime of my money. As the owner of 4 Toyota vehicles, I would rather drive them to Stevens Point for service than to be yanked around by your joke of a service department. I know my voice does not matter to you though. You will keep up your bait and switch tactics and dishonest business practices no matter what. I’ve given you the benefit of the doubt too many times. I see a pattern of dishonesty. I will not be back and will preach from the rooftops to not trust Smart Toyota in West Madison.
4/16/2024
Rita H. VERIFIED CUSTOMER
The paperwork describing the service was incorrect. I am having to follow up several times to get it satisfactorily corrected. Thank you.
4/16/2024
Rob C. VERIFIED CUSTOMER
Efficient, friendly service
4/16/2024
Mike B. VERIFIED CUSTOMER
All the service people were outstanding
4/16/2024
Jane R. VERIFIED CUSTOMER
You were efficient , pleasant and reasonably priced
4/16/2024
James T. VERIFIED CUSTOMER
Ty was very friendly. Excellent customer service. Thank you!
4/16/2024
Bonnie N. VERIFIED CUSTOMER
Great customer service!
4/16/2024
Jon O. VERIFIED CUSTOMER
Everything was fine but honestly 90 minutes for only a tire rotation seems excessive. No other concerns, staff were friendly and the work got done.