Despite the mystery of what caused the problems, Dave Killerlain and Brad Bretthauer were attentive, not rushed, willing to explain the situation and options. Ultimately, the cause of problems was from an outside vendor and Dave’s advice re: how to remedy should prove useful. Dave & Brad went beyond the standard of excellence to assure me of the care from Smart and that, if needed, they could be available if needed again. These staff members are remarkable and your best - they are “keepers!”
4/18/2024
Michael R. VERIFIED CUSTOMER
I was pleased with the updates and car was completed in a timely manner with all the work that needed to be done.
4/18/2024
Joseph J. VERIFIED CUSTOMER
Eric was great! He explained what was going on with car and what was covered under my extended maintenance plan. And he answered all my questions.
4/18/2024
John R. VERIFIED CUSTOMER
My service visit involved some tough questions regarding an issue with my car based on a TSB regarding the fueling system. Dave patiently explained why my warranty was not able to cover the remediation and was absolutely professional, courteous and articulate. He knew I wasn't happy with the outcome and made sure I had a chance to speak to Peter, the service manager. David was outstanding.
4/18/2024
Larry S. VERIFIED CUSTOMER
Please have a larger waiting room. Your service employees were fantastic!
4/18/2024
Jennifer R. VERIFIED CUSTOMER
Great experience, thank you!
4/18/2024
Kathleen K. VERIFIED CUSTOMER
Thanks Ty! Appreciate your help today!
4/18/2024
Aili T. VERIFIED CUSTOMER
Jhon exceeded my high expectations for service at Smart Motors!
4/17/2024
Huong C. VERIFIED CUSTOMER
Your advisor Eric was very helpful, pleasant and knowledgeable thank you for having Eric on your team. I am very thankful for the service.
4/17/2024
Rodney Z. VERIFIED CUSTOMER
Ian explained the options well and kept us informed through the process
4/17/2024
Luvonn T. VERIFIED CUSTOMER
Enjoyed working with Noah Ebert
4/17/2024
Diana D. VERIFIED CUSTOMER
Ty was excellent in explaining what needed to be done and why
4/17/2024
Wanda C. VERIFIED CUSTOMER
The problem with the sensors alerting me in blind spots are still not working.
4/17/2024
Elaine S. VERIFIED CUSTOMER
Eric is top notch, very professional,confident and experienced. He is an excellent part of your team.
4/17/2024
Andrew F. VERIFIED CUSTOMER
She was friendly and professional. She helped me learn how to turn off notices on the dashboard, which was helpful.
4/17/2024
Jason R. VERIFIED CUSTOMER
Gregorio was pleasant, honest and thorough. A very nice young man!
4/17/2024
Becky M. VERIFIED CUSTOMER
Excellence
4/17/2024
Gregory S. VERIFIED CUSTOMER
Jesse Deyo turned our car over to Ian Spencer another advisor because he had to leave shortly after I arrived to drop off the car because of the family emergency. Jesse made sure the transition was smooth.
4/17/2024
Leonard I. VERIFIED CUSTOMER
Good service was able to get in without an appointment very shortly
4/17/2024
Bruce F. VERIFIED CUSTOMER
Thank you for the diagnostic clarity and timeliness.