Very courteous customer agent, who also explained things in detail.
4/20/2024
Mark R. VERIFIED CUSTOMER
Professional considerate efficient service that solved the problem. Thanks very much.
4/20/2024
Nancy P. VERIFIED CUSTOMER
Service was great!
Could use more seating in waiting area ????
4/20/2024
Tara R. VERIFIED CUSTOMER
Friendly, professional and fast!!
4/20/2024
Duane K. VERIFIED CUSTOMER
JOHN WAS GOOD, the retired soldier that helped me out in the morning was good, but between John & the “ranger”, it kind of broke down. I brought my Venza in at 9:45 AM, for an oil & got it back at 4:00 PM. Had it not been for John it would have been even later! Duane
4/20/2024
Peter G. VERIFIED CUSTOMER
Good job Will!
4/20/2024
Lisa O. VERIFIED CUSTOMER
Eric was the best! Very communicative, and when he learned I needed to leave quickly, he bent over backwards to ensure my vehicle was finished and helped me hurry out the door. Very grateful for his kindness and helpfulness!
4/20/2024
Barb H. VERIFIED CUSTOMER
Service took almost an hour longer than promised. Plus, the keys were left on the dash, where they slid down and fell into the steering wheel column. A total of 10 people searched the car over the course of an hour. Finally, the car was taken to the service department, where the front of the dash was taken off, and the keys were found. I suggest a better place to put the keys after service is in the cupholder, which is where we left them when we left the car for service. Otherwise, the service itself was fine.
4/20/2024
Yaovi A. VERIFIED CUSTOMER
N/A
4/20/2024
Catherine K. VERIFIED CUSTOMER
Friendly, efficient staff who explained what was being done to the car during the maintenance process and after.
4/20/2024
Barbara L. VERIFIED CUSTOMER
Very professional
4/19/2024
Brian F. VERIFIED CUSTOMER
Very professional and made sure everything was in top shape! Everyone was really friendly too! Thank you!
4/19/2024
Charles H. VERIFIED CUSTOMER
We are very pleased with our second Rav4 (a 2020 Hybrid).
We are still driving our 2012 Rav4 that we bought
at Smart Motors.
4/19/2024
Matthew K. VERIFIED CUSTOMER
They were professional and courteous.
4/19/2024
Stephen Z. VERIFIED CUSTOMER
The service was very good. They completed the required service in a timely matter and briefed me on other optional issues that should be addressed in the near future. The staff was knowledgeable and friendly.
4/19/2024
Rodney M. VERIFIED CUSTOMER
As always, a positive experience. Good service provided with attentive service staff.
4/19/2024
Kay S. VERIFIED CUSTOMER
Eric was very pleasant and the service was very quick.
4/19/2024
Muriel K. VERIFIED CUSTOMER
Great service. Thanjs!
4/19/2024
Dennis H. VERIFIED CUSTOMER
I called to schedule an oil change, brake fluid flush. When I arrived I was told they did not have time for brake fluid flush. After talking with the service manager he was able to make it happen. Sounds like there is a disconnect in your scheduling system. When I called I asked if the differentials had been serviced and was told it had not. I checked my receipts and it in fact had been done so we had another item missed that should have been early seen in your computer records. Had I taken his word for it I would have payed for work not needed. I pass this along so you can be aware and work on improving
4/19/2024
Jill J. VERIFIED CUSTOMER
Excellent service. Professional and knowledgeable.