It was a bit longer than what was initially said to me. And I was going in with the thought that I wasn’t going to spend $100 dollars on a services that was advertised for not even $90. For waiting so long I really thought I would have been given some sort of discount. But the advisor did apologized, I just would have brought work with me if I knew I was going to be there for 3+ hours.
9/8/2024
Carola W. VERIFIED CUSTOMER
He was knowledgeable, efficient, and personable!
9/8/2024
Paul W. VERIFIED CUSTOMER
We were on the lot for hours and came away with a new car. Everyone was very nice and very patient.
9/8/2024
Louis F. VERIFIED CUSTOMER
Joel was super friendly and professional. He took ownership of moving my manual transmission car himself rather than allow someone who isn’t familiar with a clutch to attempt to maneuver it. Joel was honest to not push a brake pad replacement when my vehicle doesn’t need it right away and gave me a realistic timeframe as to when to get that taken care of. My brief conversation with Joel when I picked up my car was pleasant and I would recommend him to others.
9/8/2024
Brittany H. VERIFIED CUSTOMER
Discrepancies with brakes and tires from two prior appointments to this one. Unsure which tech is actually correct, as within 3,000 miles both have greatly decreased with no logical reason.
9/8/2024
Steven G. VERIFIED CUSTOMER
All is good!
9/7/2024
Sarriang C. VERIFIED CUSTOMER
David was very helpful. Extending my gratitude to him.
9/7/2024
Kristi W. VERIFIED CUSTOMER
My warranty work was easy to schedule, and I was happy to have a loaner car while you did the work. You completed the work sooner in the day than expected. Good job. Thank you!
9/7/2024
John D. VERIFIED CUSTOMER
He told us to bring both of our cars in, of which we purchased from you, only to find out that the part for the truck had not arrived, and he said he left a voicemail message the night before, but I did not get is message.. I had to arrange for a friend to drive one of our vehicles to smart because my husband can’t drive yet after just having had a heart and kidney transplant. We still have not had a call back about the truck part.
9/7/2024
Janet S. VERIFIED CUSTOMER
He was personable, knowledgeable, and thorough, a pleasure to work with.
9/7/2024
Emily J. VERIFIED CUSTOMER
He explained the two filters, if they needed change or were okay for continued use, and where they belong in the car. I liked that he does explaining of has been looked over.
Very friendly and courteous.
9/7/2024
Dewaine M. VERIFIED CUSTOMER
Fast, flawless and the best service I have had to date.
9/7/2024
Daniel M. VERIFIED CUSTOMER
The Toyota team always takes care of me!
9/7/2024
Catherine B. VERIFIED CUSTOMER
Eric was great. Gave me info about recommended maintenance.
9/7/2024
Marna L. VERIFIED CUSTOMER
Service advisor was great
Only negative was the wait time to have my car brought into the shop area for service. 3 hours !!!!!!
9/7/2024
Jeffrey K. VERIFIED CUSTOMER
An oil leak was identified and fixed. Also had an oil change. Service was prompt and professional.
9/7/2024
William E. VERIFIED CUSTOMER
As always. Just super service and super attention to detail. Thanks you guys.
9/6/2024
Mehdi R. VERIFIED CUSTOMER
My concern was not addressed. I got an oil change and was told things are good but I still clearly hear the noise I initially went there for!