The service on my car was fine but my car was ready at 10:08AM and I called at 11am asking if my car was ready and was told no and then no one called me. I called in at 12:50 and was told my car was ready. That was pretty frustrating because I was late to class since no one told me I could've picked up my car earlier
9/11/2024
Janette R. VERIFIED CUSTOMER
I always receive a good service at Smart Toyota, they are great.
9/11/2024
Rich M. VERIFIED CUSTOMER
Thank you, Ian
9/11/2024
David K. VERIFIED CUSTOMER
Truly exceptional service center!!!
9/11/2024
Thomas B. VERIFIED CUSTOMER
Eric was very thorough and professional. He explained everything to me.
9/11/2024
Richard E. VERIFIED CUSTOMER
Good and timely service.
9/11/2024
Glenn V. VERIFIED CUSTOMER
Although, once again, I did not get an initial introduction from my service advisor (I had to ask his name), he went above & beyond to accommodate my needs after explaining the typical recall process which was only vaguely described at the previous maintenance appointment.
9/10/2024
Jeanette B. VERIFIED CUSTOMER
Very professional and organized. Appreciated the efficiency.
9/10/2024
Wenonah S. VERIFIED CUSTOMER
I appreciate the prompt and thorough assessment of my vehicle repairs.
9/10/2024
Anna K. VERIFIED CUSTOMER
Daniel was friendly, and communicated updates about my car well!
9/10/2024
Cathleen P. VERIFIED CUSTOMER
He was very nice; I just don’t like your recent(possibly due to new ownership) push for additional repairs!
9/10/2024
Corinne O. VERIFIED CUSTOMER
Eric explained everything and was polite! Thank you!
9/10/2024
Janice F. VERIFIED CUSTOMER
Daniel was very efficient, responsive and friendly. I have always had excellent interactions with all levels employees at Smart Motors.
Thank you
9/10/2024
James G. VERIFIED CUSTOMER
Paul was very attentive and courteous. He explained the nature of the problem and what I could expect in the repair process. I was very satisfied with his concern.
9/10/2024
Timothy G. VERIFIED CUSTOMER
Kept me well informed, pleasant attitude
9/10/2024
Levi T. VERIFIED CUSTOMER
Quick, easy, good communication
9/10/2024
Chelsea E. VERIFIED CUSTOMER
I was told 2 hours and it took 4 hours for just a tire rotation
9/10/2024
Jane B. VERIFIED CUSTOMER
I always trust my car needs with smart Toyota service team. Took 2 hours as it was busy. No problem I took work to do. Thanks. Jane B
9/9/2024
Glenn V. VERIFIED CUSTOMER
Work seemingly done well, & on a timely basis.
I don’t recall a personal introduction by Jacob until I asked, even with a name tag(not always readable).
Top of dash on driver’s side was dusty/dirty after work done. Observed an oily/film area on front passenger seat near door when rearranging glovebox items. Automatic pencil found on R/F floor mat.
9/8/2024
Lisa B. VERIFIED CUSTOMER
I bought a 2021 gold certified rav4 a month ago. Its been in service almost the entire month with one issue that is now fixed and one they cant figure out. And have sent me home twice saying they fixed it but havent. Now Im being told I may be sent home again even though a mechanic and my service rep continue to hear the noise. I have been told the certification was approved with after market parts that shouldnt have been and now I feel like it was a bait and switch. As a person who did due diligence and looked for a car 6 months before purchasing and specifically purchased this car because it is gold certified, I am extremely disappointed. I am about to make my first car payment on a car I havent even been able to drive.