Smart Motors Toyota Auto Repair Service

I was very satisfied with the service I received

Mellissa was very nice. And she went out of her way the next day to interact with my 4 year old.

Being a single, older woman, I didn’t know what to expect. My husband use to do all the car maintenance. I didn’t feel pressured or told I needed some unnecessary repair. I got it fixed within a half day. Everyone I encountered were respectful and professional.

Melissa was great and fixed a scheduling mistake that someone else made.

Sean was great!

As always, a great job was done and we appreciate your support and service.

He was absolutely great!

Great service every time.

The moment I drive it out of the Smart Motors parking lot, the brakes started screeching. They haven’t done that before and we’re checked off as fine, so I’m assuming there’s an issue with the alignment. I will bring it in tomorrow to have it checked.

Thank you

Paul was very attentive to my needs. He coordinated my visit, arranged transportation home and explain the technical aspects of my repair. Excellent work. JG.

The service was great

It was good news to hear vehicle is safe to drive. Courtesy of a loaner vehicle was helpful while car was being checked and serviced. Jesse Deyo answered all my questions and kept me updated on progress. Car wash was appreciated as well. Thankyou Toyota and Jesse.

The oil change and tire rotation service was excellent, on time and very well done. The issue that I think was very inappropriate was with the manager of the oil service department. Here is what happened: When I went to the car wash, the side jets and one of the top water systems did not work, only the soap and the spot free rinse. I came to the service department and talked to the manager. He came out with me to know which of the bays I was having problems with. When I started explaining the issue, immediately he cut me off and said, the system works, your car is wet!! When I explain the problem he immediately said, oh, it it because you did not aligned well the car when you entered the car wash. Let’s do it again he said. I drove to the car wash while he was observing and of course I was right. The jets did not work! He immediately put some cones so people could not drive to the faulty car wash. He asked for my keys and said he was going to take my care to their own car wash system. A lady took the car and within minutes my car was back. He just handed me the keys and said you are ready to go. The issue that I have that I addressed with this manager was that it was totally inappropriate the way I was treated, especially as he was the manager of the oil service department. I told him that he made me feel stupid and I did not know what I was talking about. He said that it had not been his intention. I just feel that his manners were very inappropriate with a client. By the way, I have bought and serviced in Smart Motors four Toyota vehicles that I have purchased over a span of 25 years.

Thank you

Will do manufactures survey.

Only needed a tire rotation, but service was timely (within their estimated wait time) Ana’s everyone was polite.

I always enjoy the people at Smart service. Friendly, knowledgeable, helpful and patient. Thanks .

Eric was awesome. I came an hour earlier and he got me by default ! What a gentleman and so knowledgeable, a real professional. You are so fortunate to have his as an employee!! Lynn A

Eric was excellent. He was promot, thorough and professional. Superior to my service experience at East tToyota!