There was a complete lack of communication. I received notification via text that the inspection was complete and it took 2 hrs for me to get ahold of Mallory. I had to call multiple times to figure out what was going on.
3/17/2026
Jayson T. VERIFIED CUSTOMER
Thank you for your prompt service
3/17/2026
Adam B. VERIFIED CUSTOMER
Really enjoyed interactions with Roger and later with others in sales area too.
3/17/2026
Elizabeth S. VERIFIED CUSTOMER
I felt David was condescending when pointing out I had a drop off appointment and explaining what that meant. I booked this appointment weeks in advance. With the snow storm my ride dropped off and I needed to wait for my car today.
3/17/2026
Amy P. VERIFIED CUSTOMER
He knew his stuff when I asked questions.
3/15/2026
Colleen M. VERIFIED CUSTOMER
Very professional and polite
3/15/2026
Rebecca W. VERIFIED CUSTOMER
Quick and caring service. Answered all my questions and fixed all my issues!
3/15/2026
Tammy K. VERIFIED CUSTOMER
Eric was great! He was kind, clear about the services, and conscientious.
3/15/2026
Ann W. VERIFIED CUSTOMER
Thank you for your service!
3/15/2026
Larry M. VERIFIED CUSTOMER
Jesse was great to work with!
3/14/2026
Joseph E. VERIFIED CUSTOMER
Always love working with Mallory!
3/14/2026
Mark K. VERIFIED CUSTOMER
Great people, very professional!
3/14/2026
Geneva M. VERIFIED CUSTOMER
As always a great experience!
3/13/2026
Bridgett H. VERIFIED CUSTOMER
Top notch service was provided. Everyone is so nice and helpful.
3/13/2026
John L. VERIFIED CUSTOMER
I set up an appointment to get my van looked at in particular because it had a tire light on. I was booked into the express line where they looked at the van and decided they could not fix that at the express station and I had to make another appointment to actually get it looked at. Something on Smart Toyota‘s end got missed when it specifically set up an appointment to get the tire light fixed. This was not the issue of the person I met at the shop, it was scheduling.
3/13/2026
Michael W. VERIFIED CUSTOMER
Very patient and understanding. Paul did great communicating with us and helped with communicating with our very crappy extended warranty program.
3/13/2026
John F. VERIFIED CUSTOMER
Good service. Thanks.
3/13/2026
Daniel M. VERIFIED CUSTOMER
David Killerliain was very instrumental and extremely helpful from beginning to end. He walked me through and provided the best advice to his ability especially cost , labor and part to make it possible so that I can drive my 2002 Toyota Camry SE V6 car . I am very grateful I am not saying it was cheep $4,876 was not cheap but like I said he did his very best as an advisor to make sure that best quality materials were used to get it done. .Thank you
3/13/2026
Julie N. VERIFIED CUSTOMER
I appreciated Justin’s prompt assistance and having service personnel be able to repair my tire so my day was relatively unaffected. Excellent service is another reason why we have been loyal Smart customers for 20 years.
3/13/2026
Guy A. VERIFIED CUSTOMER
On a scale of 1 to 10 and 10 being gr8 I give Jesse a 12