Smart Motors Toyota Auto Repair Service

Appreciated efficiency

How is brake fluid flush not covered by the expensive service warranty i paid for?

We received texts informingservice was complete yet it still took quite a while to get the transaction completed. Wondering why it takes so long to get paperwork completed for payment? Our car was pulled out and around front in parking lot even. In the past it was outside the back. Not really complaining just wondering why it took so long and if you could look at the process to possibly speed it up a bit. Other than that, the service is great, mechanics are always pleasant and we feel very honest in their reports of car maintenance needs. Your car care service is tops. Thank you

Easy to schedule appointment, prompt and complete service, friendly staff, much improved from my experiences the past few years.

Great communication

Scott and I just want to thank Paul and the service team again for providing fantastic service surrounding the recall repairs and the trouble with the cruise control we had today. Thanks go to the team who coordinated the rental contract(s) with us these last 3 months too. We appreciate Paul, the service team and the rental team for their good work. Please share my comments with your manager!! ????

I really appreciated working with Jenna! She is really sharp - great to talk to, clear, followed up on all our concerns & questions. Very pleased!

Vincent and team were great as always

Paul was fine to work with, no complaints on his end. He was prompt and had great communication while my vehicle was in. The overall coordination of your locations services and scheduling department could be significantly improved, however.

Jesse was so helpful and communicative during my service experience. I couldn't be more grateful.

Nothing against Jose but I came in for tire rotation & was told they would not do the rotation because my tires were 6 years old. However the car only has 14,000 some miles on it & Jose said the treads were still good. I was given an estimate for new tires & he wanted me to make an appointment for new tires which I was not going to do. I would like to know why you have this policy to reject a service request a customer is asking you to perform. The car is no longer under warranty so I would have had to pay to have the tires rotated. Like I said this does not reflect on Jose but rather the way Smart does business. Phyllis Fass

Greg was very courteous, articulate and professional.

Khon was very friendly and professional. I appreciated his explanations while discussing my car's service needs. Thank you Khon!

He was very pleasant to work with and very informational.

Excellent service Thank you

This was my first time visiting your service department. The address given took me to the wrong service entrance. The tech asked me if I had any concerns and when I told him my concern, he told me I'd have to make an appt. Why even ask that question? Then I asked which mileage i should go by since the oil change mileage and the tire rotation mileage is different and he didn't give me a straight answer so now I'm more confused. Then after I left and got home (I live an hour away) I noticed a car wash code on my paperwork. No one told me anything about that. How was i supposed to know about it?

Everyone I spoke to was great and welcoming of my questions. Things went fairly quick and smooth and felt I was taken care of from the drop off to the pick up. I would continue my service here.

Overall my service was good and staff is always friendly but a few suggestions based on my day at the shop. 1.) I scheduled my appointment online and no idea I picked the option of drop off vehicle. That must have been the default selection which isn’t great for users because I had no idea that was a thing. It should be a required question and by default left blank so we have to pick from the option list and realize what we are choosing. Thankfully I got squeezed in and didn’t have to stay till 5pm but wasn’t pleased when I checked in at 830. Still waited 2.5 hours for a tire rotation. That brings me to 2.) why wouldn’t my oil change and tire rotation be aligned on services? The sticker in my windshield has always been the mileage for an oil change. So when I got close to that number, and my car says maintenance required, I scheduled an oil change and tire rotation. Come to find out today my sticker is marked every 5K miles and switches off between oil change and tire rotation. That is so inconvenient for me to come in every 5K miles when you could do both services at the same time every 10K miles. I work in an office 4-5 days a week so getting service twice the amount of time that’s needed isn’t convenient for most people’s schedule. Again, I love my Toyota and smart Toyota has always had the best workers. Just some things could be improved.

The reception I received was excellent, good customer service. Vehicle maintenance great!

Service was kind and expedient. Much appreciated!