I arrived today to schedule an appointment for services required every 6 months. Instead the work was done today. Thank you. Rhea S
3/20/2026
Michael L. VERIFIED CUSTOMER
I was credited a total of $50 off of my bill as consideration for the couple of hours I wasted coming from Mount Horeb to Smart to pickup my car because i was told it would be complete unless I heard otherwise from my service rep. So I showed up as instructed and he and the tech were both gone without any communication. In addition I had to extend my car rental an extra day that I paid for out of pocket as I was unable obtain a loaner because I was told I couldn’t have one the night before but had I waited until the morning it would’ve been a big inconvenience to have to call for a tow truck during my work day. Happy to discuss and have generally been happy with smart motors but this was not a 5 star experience. Not upset that it took two days, just about how it all was handled. You can reach me at ****-****-xxxx
3/20/2026
James F. VERIFIED CUSTOMER
Pleasant experience
3/20/2026
John M. VERIFIED CUSTOMER
Staff was very helpful.
3/20/2026
Rich M. VERIFIED CUSTOMER
Thank you to Mallory for all your help and excellent service
3/19/2026
Vergil P. VERIFIED CUSTOMER
Great service work.
3/19/2026
Christopher D. VERIFIED CUSTOMER
He did a great job. Very friendly and thurough
3/19/2026
Ann S. VERIFIED CUSTOMER
Listing one price for oil change on your website and then switching the price to twice the amount once my car was brought in and work started.. is unacceptable. I felt the staff member’s explanation that the 85 price is on the website but they never honor the posted price. This sounds like a consumer fraudulent practice. Either honor the pricing you post or don’t post it. I will be reaching out to the Wisconsin Consumer Protection Commission
3/19/2026
Alexander S. VERIFIED CUSTOMER
Mallory rocks tysm
3/19/2026
David S. VERIFIED CUSTOMER
The team was pretty thorough. Reviewed past service and found that spark plugs should have been changed a while ago. Got a few things that need to be followed up on. The time estimate was spot on.
3/19/2026
Rosario A. VERIFIED CUSTOMER
Very good service
3/19/2026
Curtis O. VERIFIED CUSTOMER
2 hour estimate, but took 5 hours. I was compensated. But should have been handled better
3/19/2026
Bruce R. VERIFIED CUSTOMER
Please call me to discuss.
3/19/2026
Hal L. VERIFIED CUSTOMER
I won't do that survey: I don't believe in 'recommending' - it's arrogant to tell someone to act on what I like. I'll tell what I like if asked, but that's it. Giving a low score on 'Would you recommend...' is taken as disapproval - inaccurate, since it is the principle, not the performance, that I disapprove of.
3/19/2026
James K. VERIFIED CUSTOMER
When will the recall be fixed?
3/19/2026
Paul M. VERIFIED CUSTOMER
Khon was proactive and responsive during my visit. Great service and attention to detail.
3/18/2026
Alicia K. VERIFIED CUSTOMER
Thanks for the easy in and out n the service of my car.
3/18/2026
Michael D. VERIFIED CUSTOMER
Good communication and customer friendly servive.
3/18/2026
Daniel A. VERIFIED CUSTOMER
Very quick, efficient and professional!
3/18/2026
Jami S. VERIFIED CUSTOMER
Ian was very professional and helped me through the process
It was very easy and he was great to work with and I would recommend him for my friends .
Great experience