Was not informed for about 15 minutes after the car was ready. I had to go the desk ask about it when I could see in the parking area.
3/26/2026
David C. VERIFIED CUSTOMER
Thx for the timely response and accurate photos and descriptions
3/26/2026
Richard T. VERIFIED CUSTOMER
Mallory was great.
3/26/2026
Steven G. VERIFIED CUSTOMER
You guys always do a good job.
I always look forward to seeing a local newspaper in your waiting room. Not there this time - please resubscribre!
Thanks…
3/26/2026
Mitchell H. VERIFIED CUSTOMER
Great communication and service
3/26/2026
Luciana F. VERIFIED CUSTOMER
Gregorio does an excellent job
3/25/2026
Daniel J. VERIFIED CUSTOMER
The service took much longer than expected due to a malfunction of your equipment, and the cost was ridiculously high.
3/25/2026
James N. VERIFIED CUSTOMER
See the comments I messaged you earlier today. I would like some one to respond to me at
3/25/2026
Emily D. VERIFIED CUSTOMER
Price seemed higher
3/25/2026
Susan P. VERIFIED CUSTOMER
Friendly and professional service
3/25/2026
Patrick M. VERIFIED CUSTOMER
If everyone I worked/dealt with was as efficient and professional as Ian and the staff at Smart Motors (Odana Rd Madison), my life would be much better.
Well done.
3/25/2026
Kaitlyn C. VERIFIED CUSTOMER
Khon was efficient and professional. Thank you for going above and beyond during my vehicle appointment!
3/25/2026
Daniel C. VERIFIED CUSTOMER
The service was completed ahead of schedule so I was happy about that, I was kept informed as well.
3/24/2026
Laura L. VERIFIED CUSTOMER
Khon was very straightforward and answered my questions to my satisfaction. Very nice and knowledgeable advisor. Thank you.
3/24/2026
Pamela M. VERIFIED CUSTOMER
Excellent service as always. Knowledgeable, polite, professional.
3/24/2026
Jana S. VERIFIED CUSTOMER
Great service and great service manager whom I worked with! Thanks!
3/24/2026
Javier P. VERIFIED CUSTOMER
Excellent service
3/24/2026
Karla A. VERIFIED CUSTOMER
Total chaos! Noone came out to ask what I needed done/checked. Service has really slipped since I bought my first vehicle in 2015. Sad. Smart Toyota service needs to become professional and timely again.
3/24/2026
Evan M. VERIFIED CUSTOMER
It was disappointing that nobody ushered me into a bay, thus causing me to surrender my 2:30 appointment time. Though I suppose that’s more my fault than anything. I do appreciate the wonderful customer service by Jenna though, and how she was able to ensure I still received service.