Alyssa did an incredible job organizing my service. My car looks fantastic! Thank you Alyssa!
Pat Schultz
5/8/2026
Kathryn N. VERIFIED CUSTOMER
I have asked several times to have my number switched back to primary. My husband took in the car once and they switched him to primary. Every time I take the car in I tell them mine should be primary and ask them to call or text my number. They say they will and then don't. Got a call after my husband said to call me and then they said they would text me but it went to him. Finally just took him off but don't feel I should have to do that. Then when I called to schedule they told me oil and tire but when I checked in they said really only tire rotation. I appreciate that but it made me question if I even needed the rotation since I got new tires and now not sure. Little things but it adds up. I don't need a call but frustrating when I need to say things multiple times.
5/8/2026
Mike K. VERIFIED CUSTOMER
Gregorio was a 2 out of 10 which is borderline an employee who should be FIRED
5/8/2026
Jeffrey Western. VERIFIED CUSTOMER
Love my 2018 Highlander. Almost 100,000 miles and runs perfectly. Smart Motors has done a great job caring for my Highlander.
5/8/2026
Rylee B. VERIFIED CUSTOMER
Thank you!!!
5/8/2026
David B. VERIFIED CUSTOMER
Roger was great.
5/8/2026
John And. VERIFIED CUSTOMER
Mallory was exceptionally excellent!
5/8/2026
Ruth G. VERIFIED CUSTOMER
Mallory was great! I really appreciated how she communicated and got my vehicle see goes quickly.
5/7/2026
Richard P. VERIFIED CUSTOMER
Always good
5/7/2026
Mike K. VERIFIED CUSTOMER
You couldn’t figure out what was wrong with my car, so it **** to ****.
5/7/2026
Hung C. VERIFIED CUSTOMER
Appreciate Greg's prompt maintenance status update and transparent price quote and Rogers help on answering all my questions when picking up my car. See you all at my next oil change.
5/7/2026
Diane C. VERIFIED CUSTOMER
He was very helpful and very nice
5/7/2026
Brian K. VERIFIED CUSTOMER
Great service!
5/7/2026
Lois M. VERIFIED CUSTOMER
Thank you very much!
5/7/2026
Nathan A. VERIFIED CUSTOMER
Great job as always, Appreciate the fast friendly service!
5/7/2026
Sarah F. VERIFIED CUSTOMER
Jesse Deyo was great. I wasn’t completely satisfied because whoever scheduled my appointment told me that a recall fix could be done and would take all day for the download. When I arrived I was told the fix was not available yet. My husband came in our other car rather than getting a loaner. It was a wasted trip for him.
Other than that, I was satisfied with my visit.
5/6/2026
Patricia C. VERIFIED CUSTOMER
I just filled out this space a few minutes ago, but the link did not activate when I pressed it. I will try to finish this up quickly. I appreciated that Jose double-checked the service records, at my request, and confirmed that the brake fluid did not have to be replaced at this time. I was grateful for the financial savings and his cooperation.
5/6/2026
Sheldon B. VERIFIED CUSTOMER
I am declining the service. Video talks about but doesn’t show wire harness or connections spoke about which gives me a feeling that NOTHING was actually looked at or tested. This does not give me a feeling that the service members who inspected the vehicle have my business at heart or value me as a customer. With the exception of one oil change (not under my ownership) this vehicle has always been serviced at Smart Toyota and i figured i would keep that history despite driving an hour out of my way to build good rapport and eventually purchase my next vehicle at Smart Toyota. Unfortunately due to this evolution i will be continuing my service elsewhere, purchase future vehicles elsewhere, and recommend everyone who asks my opinion on where to buy and service vehicles to go elsewhere as when something goes wrong they unfortunately will not make it right. Thank you to Dave for working with me thru this. Sorry that we could not see eye to eye on this oversight of service. Unfortunately i fear it will cost Smart Toyota future business and favorable reviews.
5/6/2026
Elizabeth A. VERIFIED CUSTOMER
Eric was clear and helpful in going over the information about my vehicle. His manner was professional but also showed he wanted to be sure I had excellwnt service and communication.