You need to do a much better job of booking the times when cars actually get worked on. Making an 8:30 a.m. appointment and waiting 5 hours to change some fluids is totally ridiculous. I understand you don't want mechanics standing around idly but you could schedule my appointment for 11:00 a.m. and get it back to me in a few hours. Your clients just end up wasting their whole day for some simple things
4/15/2026
John N. VERIFIED CUSTOMER
Everything was done quickly and efficiently. It was much easier to get an appointment this time.
The only complaint is that the car wash did not work and I drove away with soap bubbles blowing off the roof.
4/15/2026
Lee O. VERIFIED CUSTOMER
No new "next service due"
Sticker indicating when to bring it back in. Car says "needs service soon "
After bringing it there a week ago. Not a good look
4/14/2026
Signe K. VERIFIED CUSTOMER
I find the nine point inspection very informative.
4/14/2026
Miles E. VERIFIED CUSTOMER
Roger was very helpful. He arranged for a loaner car and made our visit easy and productive. It was a pleasure dealing with the staff.
4/14/2026
Llc G. VERIFIED CUSTOMER
Justin is very helpful and do a great job. Everything goes well and service is great. Thanks Justin and the service team.
4/14/2026
John E. VERIFIED CUSTOMER
Very speedy service, always kept informed on progress, items added to keep the car up to date on needed service which was much appreciated as the add-ons saved us another trip to Madison. Thank you!
4/14/2026
Laura T. VERIFIED CUSTOMER
The service people in the bay were very friendly, however the gentleman that works at the first desk in the service center was rude as usual.
4/14/2026
Jacqueline F. VERIFIED CUSTOMER
Just had tires rotated
4/14/2026
Pauline D. VERIFIED CUSTOMER
Very helpful in the service department. When I made the appointment the gal that set up the appointment was to pleasant. Until asked for her name. Then here tune changed.
4/14/2026
Phon N. VERIFIED CUSTOMER
The most unsatisfactory service. My ture sensor is still on and Settings are NOT Setting properly.
4/11/2026
Alicia K. VERIFIED CUSTOMER
Friendly, quick, helpful
4/11/2026
Jesse D. VERIFIED CUSTOMER
Good work g money
4/11/2026
Michael M. VERIFIED CUSTOMER
Jose was very professional and courteous. Very happy with my service thus far.
4/11/2026
Catherine K. VERIFIED CUSTOMER
The staff was friendly and efficient. I was pleased with the timely work done on my car.
4/11/2026
Jakob T. VERIFIED CUSTOMER
He was very helpful and very informative. Nice taking your vehicle somewhere where you can have full trust in the service you are provided.
4/11/2026
Samuel R. VERIFIED CUSTOMER
Roger’s great and service wonderful. Thanks for being there for me. Sam
4/11/2026
Shawn M. VERIFIED CUSTOMER
25000 mile service on 2024 rav4 xse. I thought it was oil change and tire rotation every time. Or at least tire rotation every time. It’s definitely on me to look through the manual but no one really ever explains what is covered under the warranty regular service items. Just would be nice to be told while booking. And at intake. And after. I know you guys want to make some dollars by me asking for an oil change even if it isn’t due. Or at least that’s how it makes me feel. Anyway, service was fast and everyone was super friendly as usual. Just wanted to get that feedback in to management.
4/11/2026
Brian W. VERIFIED CUSTOMER
Fast but thorough.
4/11/2026
Lee G. VERIFIED CUSTOMER
I appreciated Roger's experience in dealing with my vehicle issues.
Lee G