The service of my vehicle went well but after I left the service department, I got onto the Beltline and noticed that my hood was bouncing up and down. The hood was not closed after my service. Luckily I was able to pull off the road and close it and that it didn’t fly up all the way open. It was very windy at the time and this could have been much worse. I called the service number and the person I spoke with was not very empathetic. She told me to pull over and close it. She did not offer to have me speak with my service person or offer any discount on my next service. She just said I will put a note in your file. She was not very pleasant to talk to either.
4/16/2026
Lydia D. VERIFIED CUSTOMER
I was scheduled for a 60k appointment, but they only did an oil change and tire rotation
4/16/2026
Juan C.. VERIFIED CUSTOMER
Justin went above and beyond to get my car done the same day. He quoted an estimate of repairs which ended up being much lower because the guarantee covered most of them. Really wonderful service.
4/16/2026
Gabor K. VERIFIED CUSTOMER
Alyssa is the best: intelligent, knowledgeable and helpful.
The Express service on the other hand did not notice the noise from a loose component before, so I had to come back to the Service to fix this in two days. They had to have the car up for the tire rotation pretty close to the source of the noise.
4/16/2026
Michelle M. VERIFIED CUSTOMER
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4/16/2026
Kevin F. VERIFIED CUSTOMER
Everything I experienced was excellent. Thank you for your service!
4/16/2026
Jack S. VERIFIED CUSTOMER
It is all the little things that can mean something to the vehicle, that the service man looked after to tell me. Good man
4/16/2026
Gordon M. VERIFIED CUSTOMER
Jose did a very good job of explaining things to me and keeping me informed about the progress of the work.
4/16/2026
Evelyn F. VERIFIED CUSTOMER
Love the sales, parts, and service staff. David K. our service advisor has always done his best to keep our Toyota's running !
4/16/2026
Paul K. VERIFIED CUSTOMER
Great service and provided great explanation of what was done to the car.
4/16/2026
Rebecca T. VERIFIED CUSTOMER
Great service!
4/16/2026
Donna S. VERIFIED CUSTOMER
Great Service today! Fast and efficient. Thanks
4/16/2026
Renae W. VERIFIED CUSTOMER
Jenna covered the bases with a friendly approach and was overall kind in review, acceptance and payment.
Thank you Jenna.
4/15/2026
Rebecca J. VERIFIED CUSTOMER
The interior detail work was excellent, thank you
4/15/2026
Craig R. VERIFIED CUSTOMER
Your service technician Gavin, noticed 2 lugnuts missing on one wheel. He replaced them thankfully. I bought this at Smart Used. You might want to let them know this got missed on their inspection. But overall a good first time experience at Smart service. Justin also did a good job in getting me in and out as best he could.
4/15/2026
Gerard R. VERIFIED CUSTOMER
Alyssa was pleasant and professional. She took care of all my concerns. I was very satisfied with the total experience at Smart Motors service. I did appreciate the complimentary popcorn and soda
4/15/2026
Andy S. VERIFIED CUSTOMER
Great counter service very nice dude.
4/15/2026
Eric S. VERIFIED CUSTOMER
Thanks
4/15/2026
Marti S. VERIFIED CUSTOMER
Thank you
4/15/2026
James K. VERIFIED CUSTOMER
I have requested tire pressure not to be changed and once again it was changed