Roger was easy to work with and constantly communicated the process from communicating with the fleet company, to the actial.repairs and everything went relatively fast.
4/23/2026
Bryan F. VERIFIED CUSTOMER
Great service
4/22/2026
Nancy H. VERIFIED CUSTOMER
TJ told me I had two weeks to have the vehicle hauled away, then the very next week, he called and left me a message that I was going to have to be charged for the vehicle staying on the lot if it didn’t get hauled away right away. Another employee also threatened to charge me to have the vehicle hauled away. I was able to have it hauled away within 3 days of their threats. I have bought multiple cars from this Smart Toyota dealership over many many years, probably over at least the past 20 years, and I was very sad to be treated with such disrespect. I do want to say that the service representative that I talked to when I dropped my title off was very kind and accommodating. She was efficient and polite, but TJ and the other person that left me a message were very very disrespectful, and to tell me, I had two weeks to have the car removed and then to threaten me at the beginning of the first week was just not OK.
4/22/2026
Barbara K. VERIFIED CUSTOMER
Appreciated efficiency
4/22/2026
Larry F. VERIFIED CUSTOMER
How is brake fluid flush not covered by the expensive service warranty i paid for?
4/22/2026
Muriel K. VERIFIED CUSTOMER
We received texts informingservice was complete yet it still took quite a while to get the transaction completed. Wondering why it takes so long to get paperwork completed for payment? Our car was pulled out and around front in parking lot even. In the past it was outside the back. Not really complaining just wondering why it took so long and if you could look at the process to possibly speed it up a bit. Other than that, the service is great, mechanics are always pleasant and we feel very honest in their reports of car maintenance needs. Your car care service is tops. Thank you
4/22/2026
Lynn R. VERIFIED CUSTOMER
Easy to schedule appointment, prompt and complete service, friendly staff, much improved from my experiences the past few years.
4/22/2026
Scott G. VERIFIED CUSTOMER
Great communication
4/22/2026
Kim P. VERIFIED CUSTOMER
Scott and I just want to thank Paul and the service team again for providing fantastic service surrounding the recall repairs and the trouble with the cruise control we had today.
Thanks go to the team who coordinated the rental contract(s) with us these last 3 months too.
We appreciate Paul, the service team and the rental team for their good work.
Please share my comments with your manager!! ????
4/22/2026
Diane B. VERIFIED CUSTOMER
I really appreciated working with Jenna! She is really sharp - great to talk to, clear, followed up on all our concerns & questions. Very pleased!
4/22/2026
Rachel W. VERIFIED CUSTOMER
Vincent and team were great as always
4/22/2026
**** B. VERIFIED CUSTOMER
Paul was fine to work with, no complaints on his end. He was prompt and had great communication while my vehicle was in. The overall coordination of your locations services and scheduling department could be significantly improved, however.
4/22/2026
Will F. VERIFIED CUSTOMER
Jesse was so helpful and communicative during my service experience. I couldn't be more grateful.
4/22/2026
Tom F. VERIFIED CUSTOMER
Nothing against Jose but I came in for tire rotation & was told they would not do the rotation because my tires were 6 years old. However the car only has 14,000 some miles on it & Jose said the treads were still good. I was given an estimate for new tires & he wanted me to make an appointment for new tires which I was not going to do. I would like to know why you have this policy to reject a service request a customer is asking you to perform. The car is no longer under warranty so I would have had to pay to have the tires rotated. Like I said this does not reflect on Jose but rather the way Smart does business. Phyllis Fass
4/22/2026
Claire O. VERIFIED CUSTOMER
Greg was very courteous, articulate and professional.
4/22/2026
Paul M. VERIFIED CUSTOMER
Khon was very friendly and professional. I appreciated his explanations while discussing my car's service needs. Thank you Khon!
4/22/2026
Kim W. VERIFIED CUSTOMER
He was very pleasant to work with and very informational.
4/21/2026
Donald M. VERIFIED CUSTOMER
Excellent service
Thank you
4/21/2026
**** M. VERIFIED CUSTOMER
This was my first time visiting your service department. The address given took me to the wrong service entrance. The tech asked me if I had any concerns and when I told him my concern, he told me I'd have to make an appt. Why even ask that question? Then I asked which mileage i should go by since the oil change mileage and the tire rotation mileage is different and he didn't give me a straight answer so now I'm more confused. Then after I left and got home (I live an hour away) I noticed a car wash code on my paperwork. No one told me anything about that. How was i supposed to know about it?
4/21/2026
Tom L. VERIFIED CUSTOMER
Everyone I spoke to was great and welcoming of my questions. Things went fairly quick and smooth and felt I was taken care of from the drop off to the pick up. I would continue my service here.