The service person explained that since I had put so few miles on the car over 8 months, it didn't need any service for 3 more months. So the general evaluation they did on my car showed no problems and I was happy for a free service check.
6/12/2026
Teri M. VERIFIED CUSTOMER
He checked my wipers, that I had asked about & was able to get them changed right away without making me come all the way back to Madison and was honest about only needing to change the blades, so that saved me some $ & time. I appreciate the honesty and ability to get stuff done quickly.
6/12/2026
Roseanne H. VERIFIED CUSTOMER
Alyssa was nice to work with and let me know what was going with my vehicle. My A/C work great.
6/12/2026
James D. VERIFIED CUSTOMER
Quick, and courteous while answering every question. Got the work I wanted done, done. Have more work to get done and begin trying to schedule it. I'll be back. Experience was more than "fine".
6/12/2026
Cynthia R. VERIFIED CUSTOMER
That is a very leading question and really not appropriate.
6/11/2026
Jo W. VERIFIED CUSTOMER
He was very thorough, kind & a gentleman as he walked me to my car under an umbrella.
6/11/2026
Dawn C. VERIFIED CUSTOMER
Khon had trouble locating my service agreement. I asked him to look again. He didn’t find it despite this was my 4th service out of the 5 pack that I purchased. I asked him to look again third time. He said he found it but the service person before him didn’t list it. It was a little annoying and frankly embarrassing but the problem got resolved.
6/11/2026
Julian F. VERIFIED CUSTOMER
Ben was great thank you!
6/11/2026
Joe V. VERIFIED CUSTOMER
Mallory was excellent to work with! I would recommend her to anyone! Very good communication and knew what she was talking about!
6/11/2026
Pete L. VERIFIED CUSTOMER
Ian did a great job. He treated me like a valued customer, even though I was from out of state. I really appreciated his attitude.
6/11/2026
Dianne S. VERIFIED CUSTOMER
I appreciated the way Eric informed ne of all the necessary facts, and then the way he followed through and booked me an appointment for the following day when the 4 new tires would be in the shop. He is professional and
courteous and patient.
6/11/2026
Stephen C. VERIFIED CUSTOMER
Great service overall. Options were clearly described to me. Work was done in less time than was estimated.
6/11/2026
Peter L. VERIFIED CUSTOMER
Paul is treasure to your organization. Thank you to Paul for all his help and communication.
6/11/2026
Theresa M. VERIFIED CUSTOMER
Way too expensive. I was informed beforehand but still shaking my head. Feels like I should be going elsewhere.
6/10/2026
Alexander M. VERIFIED CUSTOMER
My only issue was it wasn’t done in one day.
6/10/2026
David R. VERIFIED CUSTOMER
Roger was very knowledgeable and offered valuable specific advice as to future actions to keep our Venza running well.
6/10/2026
Bryan W. VERIFIED CUSTOMER
Roger is on top of a most perplexing and unusual problem. I am confident he will solve it.
6/10/2026
Theodore G. VERIFIED CUSTOMER
I’m very impressed with the service that I received. The only reason that I said no was that I sent my truck in for service to fix the parking and bsm sensors. This was done well; however, when I picked my truck up, one of the bsm lights in the driver side mirror is still not working. I would have figured that this would be checked.
6/10/2026
Linda S. VERIFIED CUSTOMER
Initially, we did not know where to go. My husband walked to where a few men gathered and asked a few questions being we had an appointment. Unfortunately they answered it, but with some attitude. This was the first time here for this and was not impressed. When we got to the stall, we were greeted by a nanbthat took our info. He handled it a little better. We went into v wait and it turned out much better with another young man going overinfo. It turned out well in the end with a young man at the desk going over the service with the bonus of a car wash. It turned out well. It just wasn't a good first impression. Thank you for checking.