Ryan and Randy are awesome. They are very professional, knowledgeable and treat customers great
1/14/2026
Brian M. VERIFIED CUSTOMER
Lee isn’t the issue I have, per se. I made the appt for 8:00am on my only day off this week, specifically because in the past, later appts mean I’m waiting for my truck for 4 hours or more. So arriving at 8 and being told it would be an hour and a half, I accepted it. But after checking in, and they took my truck, no one worked on it for an hour and 45 minutes. It didn’t move from the parking spot until 9:45am. The inspection and 25,000 mile service took 45 minutes to complete. How can a shop already be behind by over an hour and a half at 8am? This experience, coupled with the alignment debacle last fall that took them 4 times to correct means I have no reason to use Faulkner for anything in the future. I’ve purchased two new trucks, and one used truck, from them in the past 5 years. I will probably look to Rahal when it’s time to buy my next.
1/13/2026
Matthew H. VERIFIED CUSTOMER
A little long today over 2 hours for tire oil 20k service with appointment. But all good used wifi worked from waiting room. Thanks as always..
1/13/2026
Eleanor M. VERIFIED CUSTOMER
Thank you for washing my car! It really needed it!
1/13/2026
Robert T. VERIFIED CUSTOMER
Everything with my visit today went well.
1/13/2026
Paul L. VERIFIED CUSTOMER
N/A
1/11/2026
Joseph W. VERIFIED CUSTOMER
Mr. England was very helpful and explained what was happening step by step. Thank you!
1/10/2026
Garnell G. VERIFIED CUSTOMER
Great staff! Great work mechanics. Thanks Randy.
1/10/2026
Jeffery S. VERIFIED CUSTOMER
as busy as the service team was they kept me informed and even went the extra mile in keeping my vehicle in good maintenance
1/9/2026
Emily H. VERIFIED CUSTOMER
When I got the quote for the service, and then got to the cashier, it was completely different prices.
The quote was correct for the item I was getting serviced, but I didn’t fully understand what my total bill was going to be, so it was a bit of a shock.
1/9/2026
Edward S. VERIFIED CUSTOMER
Great service by super helpful service agents
1/9/2026
Dan B. VERIFIED CUSTOMER
Ok
1/9/2026
Emily G. VERIFIED CUSTOMER
This was an accident, I was satisfied, I pressed yes, but for some reason, the phone registered no. But in terms of constructive feedback, I would say the service experience was great. Everyone we interacted with was great. The waiting room needs better Wi-Fi. I was trying to do work and couldn’t. And my hotspot wasn’t strong enough to do anything truly productive.
1/9/2026
Patricia Y. VERIFIED CUSTOMER
Randy has engendered my trust and confidence. He patiently and thoroughly answers all of my questions and does his best to honor my requests. I have such gratitude and appreciation in my heart for how he takes care of me and my car. Please commend him . Thank you so much.
1/9/2026
Amy F. VERIFIED CUSTOMER
The service was amazing today and the technician took care of all my requests. Lee greeted me with a friendly smile and kept me posted about my vehicle in a timely manner. I just moved here from another area and I think I have found my new Service center..Amy
1/9/2026
Micheal M. VERIFIED CUSTOMER
Completed service in timely manner and wash the car. Thank you
1/8/2026
Carolyn W. VERIFIED CUSTOMER
I only received a text message to tell me my car was ready in the time that I was told however, I was not informed that it was set back to the manufacturer defaults I had assistance when I purchased the car. Now I need to figure it out myself
1/8/2026
Priscilla Y. VERIFIED CUSTOMER
Completely satisfied with service done.
1/8/2026
Sedig A. VERIFIED CUSTOMER
No comment, I am going somewhere else.
1/8/2026
Holly P. VERIFIED CUSTOMER
Randy was super friendly! The port man was also so friendly!