Randy is so amazing. He treats everyone like family which is so important these days. Thank You Randy.
1/21/2026
Sanjay K. VERIFIED CUSTOMER
Too long wait. Took over 2 hours to get oil change and inspection done.
1/20/2026
Frank P. VERIFIED CUSTOMER
Good quick service, definitely alarming (but not surprising) that a $700 spark plug replacement was suggested when the ones currently in there are less than 20k miles old, absolutely no reason to suggest other than money. The reason dealerships are seen as a scam. Will continue to go to Faulkner for the occasional bit of maintenance while doing most of it myself
1/20/2026
Marisol L. VERIFIED CUSTOMER
Good evening, it was a wonderful experience. Thank you for solving my problem. The young man who helped me was very kind and professional, the girl who was at the register too
1/18/2026
Thomas P. VERIFIED CUSTOMER
Lee was great, helps you with it and keeps you posted.
1/18/2026
Jeffrey D. VERIFIED CUSTOMER
I believe recall repair was done properly. The letter I received said it would take 1.5 hours. Upon checking, I was told 1.5 to 2 hours. After waiting 2 hours, I was told another 45 minutes, so 2 hour 45 minutes service which should have been much shorter time. I question if repair started at 1:15 as scheduled so not completely satisfied.
1/17/2026
Walter S. VERIFIED CUSTOMER
Randy was courteous and kept me fully informed during my wait while my Corolla was being serviced. He couldn't have done anything any better.
Thanks Randy for your service!
1/17/2026
Larry T. VERIFIED CUSTOMER
Service was great as well it was done in a timely manner
1/16/2026
John W. VERIFIED CUSTOMER
Ryan.and his.colleahies.are
Just super!
1/16/2026
Rosalio F. VERIFIED CUSTOMER
Looking to trade in my SUV for a 2025 Sequioa low mileage limited or platinum
1/16/2026
Sarah S. VERIFIED CUSTOMER
Ryan England was amazing! He went above and beyond his job description, by helping me with something that was missed during the purchase of my vehicle. He’s professional, kind and definitely a keeper! He is actually the reason why I Faulkner Toyota of Harrisburg ,to purchase my RAV4. Moreover, due to Ryans exceptional customer service, I have made other suggestions to my co-workers, at Penn State Hershey Medical Center, to purchase their next vehicle. I couldn’t be more satisfied and it’s all thanks to Ryan England. He’s bringing the company people, which is bringing profits! He deserves recognition!
Thanks,
Sarah S
1/15/2026
Kacy H. VERIFIED CUSTOMER
Ryan was great throughout my appointment!
I do feel I was over charged on labor for my oil change and new tires though.
1/15/2026
Lisbeth B. VERIFIED CUSTOMER
The work was sufficiently done and in a timely manner.
1/15/2026
Shane A. VERIFIED CUSTOMER
Always a pleasure working with the Faulkner Toyota service team. I 1st came to Faulkner because I worked in Harrisburg, I no longer work in the area and Faulkner Toyota is almost 40 miles out of my way, but I return for the great service! Thanks Again!
Shane
1/15/2026
Gail S. VERIFIED CUSTOMER
Randy was great. My only complaint was with the bill. Inspections and an oil change. My bill was $170.00.
Also the chairs in your waiting room are to low.
I sat in a cube in the v showroom that was unoccupied.
Again Randy was great. He got the work done on my car quickly!
1/14/2026
Ronald K. VERIFIED CUSTOMER
I like the service I had today. Everyone was very friendly
1/14/2026
Tonya M. VERIFIED CUSTOMER
Ryan is always very thorough and detail oriented - the best!
1/14/2026
Janice M. VERIFIED CUSTOMER
Ryan is always great to work with.
1/14/2026
Caleb H. VERIFIED CUSTOMER
I brought my vehicle (which I purchased a month ago) in to fix two issues: the gas tank and microphone. I waited at the dealership about three hours and was then given a loaner. After a week I was told the vehicle was ready to go. I drove the 90 minutes back to the dealership from my home and when I tested the microphone it was still not fixed. I waited about an hour and was told to try again but the mic was still not working. I am now being told that I need to set up another appointment and that a loaner can’t be guaranteed. I understand that mistakes happen and trust that things will eventually be worked out, but this has been particularly frustrating given my distance from the dealership and need to secure childcare for my infant son.
1/14/2026
Todd W. VERIFIED CUSTOMER
Was generally happy with my service experience (which was my first at Faulkner Toyota Harrisburg). The only issue I had, which wasn’t major, but the cost for the maintenance & inspection visit was approximately 37% higher than the estimate relayed to me when i dropped off my vehicle and it appeared that the work performed was general in nature. I don’t feel i was “ripped off”, but I’d rather have a better idea going in how much the visit will cost me. Again, not a huge deal…..everything else about the service visit was excellent.